Joseph Keeton
Murfreesboro,TN
Summary
Dynamic professional with a proven track record in customer service excellence at Xiaos Hibachi and Sushi. Skilled in event planning and training, I thrive in high-pressure environments, ensuring seamless operations and guest satisfaction. Adept at point-of-sale management, I consistently enhance sales through effective communication and menu expertise.
Overview
5
5
years of professional experience
Work History
Server
Xiaos Hibachi and Sushi
Murfreesboro, Tennessee
01.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Assisted guests with menu selections and promptly addressed food inquiries.
- Processed payments accurately while managing cash register operations.
- Trained new servers on restaurant protocols and customer service techniques.
- Managed reservations and seating arrangements to optimize table turnover.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Greeted customers, provided recommendations, and promoted specials to enhance sales.
Event Coordinator
Kulia Non-Profit Foundation
Nashville, Tennessee
10.2022 - 01.2024
- Coordinated event logistics, ensuring timely execution and seamless operations.
- Developed comprehensive event timelines, detailing tasks and deadlines for team members.
- Assisted with budget preparation, tracking expenses to maintain financial oversight.
- Created promotional materials, boosting visibility and engagement for events.
- Collaborated with cross-functional teams for cohesive planning and execution.
- Conducted post-event evaluations, collecting feedback for continuous improvement.
- Facilitated stakeholder communication to align expectations and deliverables.
- Managed inventory of event supplies, ensuring availability and proper condition.
Firearms Sales Associate/Instructor
Quickshot Gun Range
Savannah, Georgia
08.2020 - 12.2022
- Educated patrons on firearm safety protocols and responsible ownership practices.
- Processed sales transactions accurately using point-of-sale systems.
- Conducted inventory checks to maintain appropriate stock levels of firearms and supplies.
- Resolved customer inquiries professionally, ensuring high-quality service and satisfaction.
- Completed necessary paperwork and background checks for each purchase diligently.
- Advised customers on suitable weapons, ammunition, and accessories based on intended uses.
- Organized promotional events to enhance brand awareness within the community.
- Analyzed sales data weekly to optimize merchandising strategies and product assortment.
Education
Some College (No Degree) - Business Management
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer service excellence
- Point of sale management
- Menu expertise
- Training and development
- Reservation coordination
- Event planning
Timeline
Server
Xiaos Hibachi and Sushi
01.2024 - Current
Event Coordinator
Kulia Non-Profit Foundation
10.2022 - 01.2024
Firearms Sales Associate/Instructor
Quickshot Gun Range
08.2020 - 12.2022
Some College (No Degree) - Business Management
Middle Tennessee State University
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