Joseph Kim
New Hyde Park,NY
Summary
Proactive and adaptable college graduate seeking new opportunities. IT Support Engineer with expertise in JavaScript, R, and C++. Proven ability to convey strong communication and troubleshooting skills, contributing to improved user satisfaction and improve operating efficiency.
Overview
4
4
years of professional experience
Work History
DoIT Desktop Support Student Engineer
The State University of New York at Stony Brook
Stony Brook, NY
05.2024 - Current
- Provided technical support for hardware and software issues, improving user satisfaction.
- Developed user guides and training materials, enhancing onboarding experiences for new staff members.
- Diagnosed and resolved network connectivity problems, ensuring uninterrupted access to resources.
- Managed inventory of computer equipment, organizing hardware with spreadsheets.
- Assisted in the installation and configuration of computer systems and peripherals.
- Documented troubleshooting procedures and solutions through effective communication and timely resolution of support tickets.
Tutor
Kumon Math & Reading Centre
Mineola, NY
11.2022 - 06.2023
- Developed personalized lesson plans to elevate student understanding of math and reading concepts.
- Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving skills.
- Assessed student progress through regular evaluations, adjusting strategies to meet individual learning needs.
- Collaborated with parents to discuss student performance and recommend resources for improvement.
Math Assessment Intern
GT School
Remote
07.2022 - 10.2022
- Beta-tested a technology-based math learning program by completing diagnostic assessments, using learning apps, and providing feedback on the student experience.
- Collaborated with a mentor to set weekly learning goals, monitor progress, and improve math skills to develop my intern project.
- Strengthened independent learning habits by using self-paced educational resources and implemented feedback mechanisms through assigned practice tools.
Education
Bachelor of Arts - Economics
The State University of New York At Stony Brook
Stony Brook, NY05-2027
Skills
- Technical Skills: JavaScript, C, R (Programming Language), IT Desktop Engineering
- Interests: Financial Markets & Day Trading, Investing, Sports Analytics, Mathematics & Problem Solving, IT Support, Fitness
Languages
English (Native)
Korean (Native)
Spanish (Working)
Mandarin (Elementary)
Timeline
DoIT Desktop Support Student Engineer
The State University of New York at Stony Brook
05.2024 - Current
Tutor
Kumon Math & Reading Centre
11.2022 - 06.2023
Math Assessment Intern
GT School
07.2022 - 10.2022
Bachelor of Arts - Economics
The State University of New York At Stony Brook