Joseph Lamb
Prairie Home,MO
Summary
Dedicated employee with experience and knowledge is what everyone wants to see when hiring for a position. While these attributes are significant, I do believe they're null & void without drive. For sake of time and not being a savant, that's me. I started with zero experience in an area I have no ties in. I worked as hard as I possibly could every day to become the best at my craft. I've been promoted through the same company to the top of the totem pole. I've overcame obstacles, trials & tribulations and still found a way to be successful and make others successful around me. That's my claim to fame, nobody will outwork me and I will be the best at what I do.
Overview
10
10
years of professional experience
Work History
General Sales Manager
W-K Family
Boonville, MO
01.2022 - Current
- Submitted and structured all deals for front & back.
- Extensive experience in purchasing inventory from auctions/vendors.
- Cultivated working relationships with all lenders & 3rd party vendors.
- Consistently ran $4,000/copy front & back.
- Winner of Back-End production competition between 4 dealers for entirety of GSM Position (24 months). Doubled our Back-End production in 2 years from prior 6.
- Conducted regular training sessions for new sales personnel.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Collaborated with marketing team to develop promotional campaigns.
- Resolved customer complaints in a timely manner.
- Identified areas needing improvement in order to maximize efficiency.
- Monitored customer satisfaction levels and took corrective action when needed.
- Developed and implemented strategies to increase sales revenue.
- Analyzed market trends and identified potential new customers.
- Utilized data analytics tools to monitor progress against set targets.
- Negotiated contracts with vendors and suppliers for better pricing terms.
- Analyzed competitor strategies to gain an edge over them in the marketplace.
- Ensured compliance with applicable laws and regulations related to sales activities.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Assisted in developing pricing models for various products or services offered by the company.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Identified opportunities for process improvement initiatives within the department.
- Maintained accurate records of all transactions in the company's CRM system.
- Advised senior management on changes in product offerings based on customer feedback and market conditions.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Updated and maintained dealership website and social media accounts.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Sales Manager
W-K Family
Boonville, MO
10.2017 - 01.2022
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Developed and implemented sales strategies to increase market share.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Executed strategic sales plans to expand customer base and revenue.
Sales Advisor
W-K Family
Sedalia, MO
01.2015 - 10.2017
- Started with zero sales experience, cultivated and planned meticulously to consistently be one of the top performing advisors.
- Consistent 20 car/month advisor.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Created presentations demonstrating the value proposition of products and services.
- Followed up with customers post-sale for feedback on product satisfaction.
- Identified customer needs and tailored solutions accordingly.
Education
Associate of Science - Small Business Management
University of Central Missouri
Warrensburg, MO05-2014
Skills
- Leadership
- Team Management
- Vauto Proficient
- Route One Proficient
- Desking Deals
- Submitting Deals
- Purchasing Inventory
- Bidding Inventory (recon, profit objectives)
- Vinsolutions Proficient
Affiliations
- Golf
- Chiefs Fan
- Oklahoma Sooners Fan
- Church Activities
- Coached Youth Sports
- Sigma Pi Fraternity Alumni
Accomplishments
- Top back-end production award given to top performing dealer in group, 24 months straight.
- Zurich Finance Training completion and winner of best overall performance (Only Sales Manager to attend training)
Languages
English
Professional
References
References available upon request.
Timeline
General Sales Manager
W-K Family
01.2022 - Current
Sales Manager
W-K Family
10.2017 - 01.2022
Sales Advisor
W-K Family
01.2015 - 10.2017
Associate of Science - Small Business Management
University of Central Missouri