Joseph Laughlin
Carver,MN
Summary
Accomplished and results-driven sales professional offers 20+ years of people leadership and account management experience as an integral part of a fast-paced sales team.
Experienced with developing and maintaining strong client relationships to drive business success. Utilizes strategic planning and problem-solving skills to meet client objectives and enhance satisfaction. Track record of leveraging communication and analytical skills to deliver impactful results.
Overview
25
25
years of professional experience
Work History
Strategic Account Manager
Bay and Bay Transportation
Eagan, MN
10.2024 - Current
- Strategic Account Manager
- Worked with Senior leadership to establish financial goals for Fortune 50 top enterprise customers
- Created strategic account plans specifically for individual accounts to include customer collaboration
- Analyzed data and used findings to create innovative and multi modal solutions for customers
- Developed and maintained customer relationships at C to B level management
- Responsible to manage a customer portfolio P&L
Strategic Account Manager
C.H. Robinson
Eden Prairie, MN
01.2011 - 06.2023
- Worked with Senior leadership to establish financial goals for Fortune 50 top enterprise customers
- Created strategic account plans specifically for individual accounts to include customer collaboration
- Analyzed data and used findings to create innovative and multi modal solutions for customers
- Developed and maintained long term customer relationships at C to B level management
- Direct responsibility for management of $80 - $100mm gross revenue in customer spend
- Responsible for managing Key Account Managers and Account Managers on my team
- Responsible to manage a customer portfolio P&L
- Mentor for year long KASP (Key Account Sales Person) education program for 10 years
- Top Company CAGR award
Key Account Manager
01.2005 - 12.2010
- Key Account Manager
- Management of portfolio of strategic and key accounts with annual revenue of $80mm
- Worked with Senior leaders to develop and implement customized solutions by customer
- Developed and delivered presentations to customers for business reviews and innovative solutions based on relationship and data analysis
- Developed and maintained customer relationships
- Managed Account Managers on my team
- KASP (Key Account Sales Person) Graduate 2006 year long education program
Zone Manager
01.2003 - 12.2005
- Zone Manager
- Used highly proficient knowledge of all service lines and modes to conduct an effective and thorough discovery call with customers
- Generated revenue and maintained a pipeline to meet or exceed annual net revenue goals and expectations
- Used internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
- Built and lead a winning team using the right internal resources; leading and collaborating with partners on the capacity/supply and account management teams to develop tailored solutions
Carrier Representative
01.2000 - 12.2003
- Carrier Representative
- Tracked, traced and executed freight to term expectations of the customer
- Maintained, developed and grew carrier relationships
- Utilized internal systems to work with data and other sources to make well thought out decisions, negotiated pricing, drive automation and improve efficiency
Education
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Presentation and Communication Skills
- Revenue Growth
- Customer Relationship Management
- Strategic Account Planning and Management
Timeline
Strategic Account Manager
Bay and Bay Transportation
10.2024 - Current
Strategic Account Manager
C.H. Robinson
01.2011 - 06.2023
Key Account Manager
01.2005 - 12.2010
Zone Manager
01.2003 - 12.2005
Carrier Representative
01.2000 - 12.2003
Southern Illinois University, Carbondale