Joseph Lim
San Jose,California
Summary
Host who is able to be accommodating to customers and sympathize with their interests. Is able to handle high pressure environments with many customers when there are such things. Willing to move into the area if need be. Experience working with POS and online orders, plus contacting customers about any problems or adjustments. Takes initiative in customer service when needed.
Overview
1
1
year of professional experience
Work History
Host
Mizu Sushi & Grill
08.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Experience with online orders, and with contacting customers about any complications about such things
- Handled transactions such as online and physical, manned cashier and figured out problems with international cards
Education
High School Diploma -
Leland High School
San Jose07.2022
Skills
- Telephone reception
- Greeting customers
- Having a in-work persona
- Online order followup problem solving
- Cash handling/Payment system handling
- Reservation coordination
- Experience with most popular characters in variety of games, such as Arknights, Genshin, Honkai Star Rail, and a bit of Girl's Frontline (and niche favorites as well)
- Experience talking about certain aspects of the game such as theorycrafting lore and character building
- Reviewed Animon item list, and aware of the multiple products it has
Hobbies
Plays a bit of violin, and talks about friends about favorite Genshin characters, or explains to new players what to focus on the best build their account in both Genshin and Honkai Star Rail. Dabbled in a lot of gacha games, including the ones before and Arknights, Azur lane, and Girl's Frontline.
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Elementary
Timeline
Host
Mizu Sushi & Grill
08.2023 - Current
High School Diploma -
Leland High School
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