Joseph Mannard
Implementation Specialist
2141 Avon Ave SW, Wyoming,MI
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record of managing numerous competing priorities effectively. Excels at building lasting relationships with clients and providing a positive customer experience despite any challenges that may arise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Terryberry
03.2021 - Current
- Coordinate implementation of Employee Recognition Software with numerous clients simultaneously. Organize meetings, agendas, and action items for both teams to ensure a successful and efficient implementation process.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Assess Client's goals and concerns to provide best practice solutions for their unique programs. Configured Software to best suit Client needs.
RV Claims Adjuster
Farmers Insurance
09.2015 - 03.2020
- Also held roles as a Manual Service Operator and a Senior Service Advocate while at Farmers Insurance
- Prepared summaries of damage, payments, and policy coverage. Wrote Estimates for repair and negotiated with repair shops.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Held a Role as a Subject Matter Expert for my team and helped to train colleagues on complex processes. Helped to found an exhaustive knowledge resource for to simplify and standardize future learning.
- Held a Role in Operation Performance to audit and report on the quality of work in the department. Reported monthly results to a panel of leaders and delivered suggestions for improvement.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids 05.2001 -
No Degree - Secondary Education
Grand Valley State University
Allendale, MI 05.2001 -
Skills
Project Management
Certification
Yellow Belt Certified under LEAN Business Practices
Timeline
Implementation Specialist
Terryberry
03.2021 - Current
RV Claims Adjuster
Farmers Insurance
09.2015 - 03.2020
Associate of Arts -
Grand Rapids Community College
05.2001 -
No Degree - Secondary Education
Grand Valley State University
05.2001 -
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