Joseph Martinez
Corpus Christi
Summary
Dynamic professional with extensive experience in customer service and relationship management at Gulfstream Condos. Proven track record in managing high-pressure situations while ensuring accuracy in bookkeeping and documentation. Strong communication skills enhance guest experiences and promote effective team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Gulfstream Condos
Corpus Christi
08.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Secured guest valuables in hotel safes or safe-deposit boxes to ensure safety and peace of mind.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Arranged tours, taxis or restaurant reservations for customers.
- Processed bills, collected payments, and provided change to guests efficiently during transactions.
- Kept records of room availability and guest accounts, manually or using computers.
- Ensured that all safety regulations were followed according to company standards.
- Maintained accurate records of guest transactions to support financial integrity and reporting.
- Generated daily reports detailing occupancy levels, revenue amounts.
Server
Hester's Cafe & Coffee Bar
Corpus Christi
09.2022 - 08.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Front Desk Receptionist
Christus Health
Corpus Christi
06.2019 - 07.2019
- Coordinated pick-up and delivery of express mail services.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
Health Administration -
Texas A&M University
Corpus Christi, TX05-2026
High School Diploma -
London High School
Corpus Christi, TX05-2022
Skills
- Positive and Professional
- Works well under stress
- Relationship Management
- Willing to do and or learn tasks
- Quick to learn
- Easily trainable
- Customer service
- Microsoft Office
- Team collaboration
- Effective communication
- Conflict resolution
- Documentation
- Administrative support
- Bookkeeping
- Conflict management
- Record preparation
- Time management
- Inventory oversight
Certification
Institute of Healthcare Improvement Certified, 11/25/24
Timeline
Front Desk Agent
Gulfstream Condos
08.2025 - Current
Server
Hester's Cafe & Coffee Bar
09.2022 - 08.2023
Front Desk Receptionist
Christus Health
06.2019 - 07.2019
Health Administration -
Texas A&M University
High School Diploma -
London High School