JOSEPH MARTORELLI
Skokie,Illinois
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Server
Lake Shore Country Club
Glencoe, IL
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
SECURITY OFFICER
P4 SECURITY
01.2020 - 01.2022
- Independent security officer at the Greenhouse marijuana dispensary that oversees the security for the whole facility from open to close
- Initiate and maintain CCTV security monitoring system daily
- Monitor customer traffic to facilitate orderly dispensing of products
- Deter and prevent persons from diversion activity
- Monitor the delivery process to ensure safety for the driver and staff
- Ensure the safety of the employees handling both the product and cash as they assist customers from the building to their vehicles
- Answer questions and provide general information to customers about the facility and the process
- Provide security training to a new security officer who was stationed at a different location
- Confirm the facility is secure at close
COOK
FONDUE STUBE
01.2005 - 01.2020
- Head Cook that independently opens the restaurant and preps the kitchen by chopping and portioning bread, vegetables, meats, fruits, cheese
- Prepare food in advance for service and well as prepare foods to order
- Cleaning of the prep kitchen area including the table, stove, refrigerator, to specified standards
- Assist owner in keeping track of kitchen inventory
WAITER
FONDUE STUBE
01.2012 - 12.2012
- Supervise busboys and other staff on the preparation of tables for each course
- Provide customer service by describing the ordering processes for fondue
- Answer questions about the menu and make ordering suggestions
- Prepare salad and assist in maintaining beverage and bar essentials
DISHWASHER
FONDUE STUBE
01.2010 - 12.2012
- Responsible for washing fondue pots of oil, cheese, and chocolate
- General dishwashing of service items
- Clean and maintain customer bathrooms and other areas of the kitchen
BUSBOY
FONDUE STUBE
01.2005 - 01.2010
- Setting tables for each fondue course which include maintaining and changing burners that keep the cheese and chocolate melted and oil hot
- Assist waiter in meeting customer service needs and salad preparation
- Cleaning tables of excess oil, cheese and chocolate
MAINTENANCE
CITY OF EVANSTON - PARK DISTRICT
05.2007 - 08.2008
- Preparing each facility for daily operation
- Preparation of beachfront for guests including life guard chairs
- Special assignments included repairing fencing, painting, grill maintenance and other projects as assigned
- This position required the ability to work on a team and independently to complete both regular and varied tasks with little supervision
Education
SECURITY TRAINING PROGRAM -
12.2019
DIPLOMA - Art
NILES NORTH HIGH SCHOOL
05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
Timeline
Server
Lake Shore Country Club
03.2022 - Current
SECURITY OFFICER
P4 SECURITY
01.2020 - 01.2022
WAITER
FONDUE STUBE
01.2012 - 12.2012
DISHWASHER
FONDUE STUBE
01.2010 - 12.2012
MAINTENANCE
CITY OF EVANSTON - PARK DISTRICT
05.2007 - 08.2008
COOK
FONDUE STUBE
01.2005 - 01.2020
BUSBOY
FONDUE STUBE
01.2005 - 01.2010
SECURITY TRAINING PROGRAM -
DIPLOMA - Art
NILES NORTH HIGH SCHOOL