Joseph Mcfadden
Mount Vernon,New York
Summary
Adaptable professional with a strong commitment to delivering exceptional service. Proven ability to leverage knowledge from all learned sources to enhance customer satisfaction and meet organizational goals. Also, an effective communicator with a focus on innovative solutions.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Qwick
, NY
02.2021 - Current
- Provided exceptional customer service by promptly addressing client needs, enhancing overall satisfaction.
- Executed banquet serving to create memorable guest experiences through attentive service.
- Provided bartending services, creating a welcoming atmosphere for patrons.
- Coordinated event setup and breakdown to ensure seamless execution of various functions.
- Fulfilled porter duties, maintaining cleanliness and organization in work areas.
Security Officer
Elite Investigations Ltd.
Yonkers, New York
08.2020 - Current
- Monitored premises, ensuring safety and security for personnel and property through proactive vigilance.
- Conducted regular patrols, detecting and preventing unauthorized access and incidents to maintain a secure environment.
- Responded promptly to alarms and emergency situations, following established protocols.
- Maintained accurate logs of security-related activities, facilitating efficient incident response and reporting.
- Inspected premises for potential safety hazards to ensure a secure environment. and took corrective action.
Concessions Supervisor
Aramark
Queens, New York
02.2023 - 01.2026
- Oversaw daily operations of concessions for sports and entertainment events, ensuring smooth service delivery.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Implemented efficient workflows to enhance service speed and quality.
- Processed payments from customers using electronic point-of-sale systems.
- Maintained records of sales transactions for accounting purposes.
- Ensured cleanliness, organization, and sanitation of food and beverage products to uphold quality standards.
Bar Supervisor
Amerivents
Manhattan, NY
07.2022 - 09.2024
- Supervised bar staff to enhance customer service quality and streamline operations.
- Managed cash handling processes to ensure accurate financial transactions during shifts.
- Monitored patron alcohol consumption to encourage safety.
- Maintained accurate inventory of bar supplies and ensured timely stocking of work areas.
- Executed daily opening and closing procedures to maintain bar operations.
Restocked
Metropolitan Coffee House
Manhattan
03.2019 - 03.2020
- Monitored product expiration dates to ensure compliance with quality standards.
- Organized inventory to enhance product accessibility and facilitate efficient retrieval.
- Received deliveries and inspected products for damage or discrepancies to maintain inventory integrity.
Seasonal Package Handler
UPS
Manhattan, NY
09.2018 - 01.2019
- Sorted packages by destination, ensuring accurate labeling to facilitate timely delivery.
- Loaded and unloaded delivery trucks, maintaining careful handling to prevent damage and ensure efficiency.
Dishwasher / Custodial Worker / Stock
Columbia University
Manhattan, NY
09.2016 - 03.2018
- Cleaned bathrooms, lunchrooms, pantries to maintain hygiene and create a pleasant environment.
- Restocked supplies in common areas to maintain easy access for students.
- Washed dishes manually and operated heavy cleaning machines to support kitchen operations.
Education
Associate - Arts Communications Studies
Borough of Manhattan Community College
Manhattan, NYSkills
- Customer service
- NYS licensed security
- CPR certification
- TEAMS certification
- Food handler certification
References
Available Upon Request
Volunteer Experience
- I-CAN Task Re-entry Program, Bronx, NY, 01/2017 - 04/2017, Creating and updating excel spreadsheets on new and old intakes coming into the program. Greeting and enrolling new participants in training while also sending out phone calls and letters to people of interest.
Skills Certificates Certifications
- Moral Reconation Therapy
- Job Readiness Workshops (professional etiquette)
- Tool safety and Tool Recognition
- Conflict Resolution
- NYS Security Certified
- Food Handlers certified
- TIPS certified
Timeline
Concessions Supervisor
Aramark
02.2023 - 01.2026
Bar Supervisor
Amerivents
07.2022 - 09.2024
Independent Contractor
Qwick
02.2021 - Current
Security Officer
Elite Investigations Ltd.
08.2020 - Current
Restocked
Metropolitan Coffee House
03.2019 - 03.2020
Seasonal Package Handler
UPS
09.2018 - 01.2019
Dishwasher / Custodial Worker / Stock
Columbia University
09.2016 - 03.2018
Associate - Arts Communications Studies
Borough of Manhattan Community College