Joseph Mckenna
Walgreens
Rancho Cordova,CA
1
Certification
15
years of professional experience
Professional Pharmacy Technician with proven problem-solving skills at UC Davis Health Solutions Pharmacy and Walgreens. Experienced in insurance billing and maintaining confidentiality, I successfully resolve claims and improve patient satisfaction. As a former Manager at Subway, I fostered team collaboration and ensured a safe, organized environment for both employees and patrons.
Work History
Pharmacy Technician II
11 Months- Process new and refill prescriptions in Willow
- Resolve prescription adjudication rejections
- Answer phone calls from patients, providers and medical staff
- Communicate professionally with colleagues in Teams and patients in EPIC
- Submit PA requests in EPIC
- Enroll new patients in HSP RX - Self Manage
- Help with training new employees
Pharmacy Technician
11 Years 8 Months- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Manager
3 Years- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Radiology
Skills
Problem-solving skills
Team collaboration
Insurance billing
Pharmaceutical calculations
Data entry
Confidentiality and HIPAA
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician II
UC Davis Health Solutions Pharmacy
12.2025 - CurrentRead More
Pharmacy Technician
Walgreens
03.2015 - CurrentRead More
Manager
Subway
03.2012 - 03.2015Read More
Folsom Lake College
No Degree from Radiology
Read More