Joseph Melchiorre
Elmer,NJ
Summary
General store manager with strong skills in operations management, inventory control, and staff development. Demonstrated success in improving customer service and implementing process enhancements that lead to operational excellence.
Overview
18
18
years of professional experience
Work History
General Store Manager
Wawa Incorporation
Blackwood, New Jersey
04.2008 - Current
- Managed daily operations ensuring compliance with company policies and enhancing efficiency.
- Supervised staff scheduling to maintain optimal workforce levels during peak hours.
- Directed inventory management through cycle counts, audits, and shrinkage control measures.
- Identified operational issues, implementing process improvements that enhanced workplace safety.
- Guided associates in executing daily responsibilities to support professional development.
- Assisted customers to enhance service experience and satisfaction levels.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Collaborated with regional managers on strategic initiatives, driving store improvement.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Established relationships with vendors to ensure timely delivery of merchandise.
Education
Associate of Science - Engineering
Cumberland County College
Vineland, NJ05-1991
Skills
- Staff training and development
- Leadership development
- Customer service excellence
- Operational efficiency
Timeline
General Store Manager
Wawa Incorporation
04.2008 - Current
Associate of Science - Engineering
Cumberland County College