Joseph Mendez
Brookshire
Summary
IT professional with hands-on experience in IT support, troubleshooting, and system administration. Passionate about learning and growing in a technology-centered environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
ERKaty
Katy, TX
11.2023 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Entered and verified patient information in healthcare software systems.
- Processed visitor check-ins and registrations, enhancing security protocols within the facility.
- Provided administrative support by preparing documents and managing office supplies inventory.
- Created, maintained, and organized patient records while ensuring confidentiality and accuracy
IT Support Technician
Galaxia Communications
Houston, TX
10.2021 - 09.2023
- Analyzed user feedback to identify trends and recommend enhancements for IT services.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and Cellular.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
Inventory Systems Associate
Walmart
Katy, TX
10.2020 - 08.2021
- Managed inventory levels to ensure product availability across departments.
- Enhanced operational efficiency, implementing new software tools across departments.
- Supervised installation of custom fixtures and signage within retail spaces to enhance product presentation opportunities.
- Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.
Education
High School Diploma -
ILTexas KWHS
Richmond, TX05-2023
Skills
- A Certified
- Data Entry
- Customer support
- Active Directory navigation
- Identity troubleshooting
- Account management
- Healthcare systems navigation
Languages
English
Spanish
Certification
- Comptia A+
Timeline
Patient Access Representative
ERKaty
11.2023 - Current
IT Support Technician
Galaxia Communications
10.2021 - 09.2023
Inventory Systems Associate
Walmart
10.2020 - 08.2021
High School Diploma -
ILTexas KWHS