Kenisha Caples
Kenner,LA
Summary
Dynamic Patient Access Representative at Ochsner Medical Center, skilled in patient scheduling and insurance verification. Proven track record of enhancing operational efficiency and delivering exceptional customer service. Strong communicator with a great work ethic, adept at resolving complex issues and fostering team collaboration to improve patient satisfaction. BLS Certified.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ochsner Medical Center
New Orleans, LA
05.2023 - 11.2025
- Coordinated patient scheduling and registration processes to enhance operational efficiency.
- Assisted patients with insurance verification and financial inquiries, ensuring accurate information dissemination.
- Managed incoming calls and inquiries, providing exceptional customer service and support.
- Streamlined patient check-in procedures, reducing wait times and improving overall patient satisfaction.
- Collaborated with healthcare teams to facilitate seamless patient access and care transitions.
- Trained new staff on best practices for patient access operations and system navigation.
- Resolved complex patient issues by employing problem-solving skills and effective communication techniques.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Transporter
Ochsner Medical Center
New Orleans, LA
05.2023 - 11.2025
- Transported patients safely to various departments, ensuring timely arrivals and adherence to schedules.
- Assisted nursing staff in patient transfers, utilizing proper safety protocols and equipment.
- Maintained cleanliness and organization of transport equipment, contributing to a safe environment.
- Communicated effectively with patients, providing reassurance during transport procedures.
- Monitored patient comfort levels during transportation, addressing needs promptly and compassionately.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Collaborated with other medical staff to achieve high level of patient safety and care.
Patient and Customer Care
Ochsner Medical Center
New Orleans, LA
05.2023 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Medical Office Assistant
Ochsner Medical Center
New Orleans, LA
05.2023 - 11.2025
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
- Oversaw insurance verification process to ensure compliance and minimize billing discrepancies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Retail Sales Associate
Hibbett Sporting Goods
Kenner, LA
05.2021 - 11.2022
- Enhanced customer experiences through personalized service and product recommendations.
- Managed inventory levels, ensuring product availability and optimal stock rotation.
- Trained and mentored new associates on sales techniques and store policies.
- Implemented visual merchandising strategies to increase product visibility and appeal.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Housekeeping Room Attendant
The Ritz-Carlton Hotel Company
New Orleans, LA
10.2021 - 10.2022
- Maintained high standards of cleanliness and order in guest rooms and public areas.
- Executed daily cleaning tasks efficiently to enhance guest satisfaction and comfort.
- Collaborated with team members to ensure timely completion of room turnovers.
- Inspected completed rooms for quality assurance, ensuring adherence to Ritz-Carlton standards.
- Responded promptly to guest requests, demonstrating commitment to exceptional service and hospitality standards.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Stocker Associate
Northern Tool Equipment
Metairie, LA
08.2019 - 12.2020
- Organized merchandise displays to enhance product visibility and accessibility.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained safety standards within the workplace by adhering to company guidelines and procedures.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Supported loss prevention efforts by monitoring inventory levels and reporting suspicious activity.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Sign Holder
Bro's Construction LLC
Metairie, LA
10.2011 - 10.2017
- Promoted brand visibility by effectively displaying signage in high-traffic areas.
- Engaged potential customers through friendly interactions and product demonstrations.
- Monitored weather conditions to adapt sign placement for optimal exposure.
- Assisted in planning promotional events to align with marketing strategies.
- Trained new staff on effective sign-holding techniques and customer engagement strategies.
- Maintained signage integrity, ensuring cleanliness and visibility throughout shifts.
- Warned laborers and drivers to heed signals to prevent accident and injury to workers.
- Increased foot traffic to the store by effectively holding and displaying promotional signs at strategic locations.
- Observed surroundings for safe movement of oncoming traffic.
- Responded to drivers' or general public's questions regarding diversions and construction work.
Caretaker
Family Resources Home Care
Metaline, WA
07.2014 - 08.2017
- Provided compassionate care and support to clients in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Maintained a clean and safe living environment for clients through regular housekeeping tasks.
- Developed individualized care plans based on client needs and preferences.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Trained new staff on best practices for client care and safety protocols.
- Monitored client health status and reported changes to appropriate personnel promptly.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
High School Diploma -
Bonnable High School
Metairie, LASkills
- Patient scheduling
- Insurance verification
- Customer service
- Financial inquiries
- Data entry
- HIPAA compliance
- Communication skills
- Team collaboration
- Problem resolution
- Appointment coordination
- Strong empathy
- BLS Certified
- First Aid and CPR Certified
- Payment collection
- Patient confidentiality and data security
- Great Work Ethic
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified -BLS , Ochsner Medical Center - 5 years
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
Ochsner Medical Center
05.2023 - 11.2025
Patient Transporter
Ochsner Medical Center
05.2023 - 11.2025
Patient and Customer Care
Ochsner Medical Center
05.2023 - 11.2025
Medical Office Assistant
Ochsner Medical Center
05.2023 - 11.2025
Housekeeping Room Attendant
The Ritz-Carlton Hotel Company
10.2021 - 10.2022
Retail Sales Associate
Hibbett Sporting Goods
05.2021 - 11.2022
Stocker Associate
Northern Tool Equipment
08.2019 - 12.2020
Caretaker
Family Resources Home Care
07.2014 - 08.2017
Sign Holder
Bro's Construction LLC
10.2011 - 10.2017
High School Diploma -
Bonnable High School