Joseph Mercado
San marcos,Texas
Summary
Punctual and efficient Customer service/Driver seeks a position as part of a delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.
Overview
19
19
years of professional experience
Work History
Sales/Delivery Driver
Easyhome
San Marcos, TX
02.2011 - 02.2012
- Verified each delivery against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage during transportation.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Submitted receipts and money received from deliveries at the end of each shift.
- Loaded and secured items in trucks.
- Recorded each delivery using the proper paperwork before leaving the store.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
Lead Driver/Manager
Blackhorn Buses
Creedmoor, TX
07.2007 - 07.2012
- Established long-term customer relationships through prompt and courteous service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Oversaw hiring and training of new employees each quarter.
- Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
- Reported all accidents, damage and malfunctions involving company equipment to management.
- Established and maintained excellent customer relationships.
- Drove clients to designated locations in a safe and timely manner.
- Scheduled drivers accordingly.
- Maintained a daily, legible DOT log book and submitted corresponding documents.
- Inspected tires, lights, brakes and gas, oil and water levels.
Driver
Redstar Party buses
Austin, TX
02.2012 - 09.2013
- Drive clients in a safe and timely fashion.
- Politely assisted customers in person and via telephone.
- Contacted customers prior to pick up to confirm and coordinate event times.
- Completed on-time customer service by choosing the best and most efficient routes.
- Submitted receipts and money received from deliveries at the end of each shift.
- Verified that vehicle inspection stickers and registrations were current.
- Communicated customer complaints, requests and feedback to company management.
- Worked overnight shifts during peak periods.
- Interpreted maps and followed written and verbal directions.
Loader/Air driver
UPS
San Marcos, TX
05.2006 - 07.2007
- Loaded products weighing up to [100] pounds onto trucks for delivery.
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Reported all equipment failures and malfunctions to supervisor.
- Swept floors and stored equipment at the end of each shift.
- Verified each delivery against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage during transportation.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Submitted receipts and money received from deliveries at the end of each shift.
- Created and submitted delivery and DOT logs.
- Completed all necessary paperwork using neat and legible handwriting.
Ground crew
Megabus Buslines
Austin, TX
10.2013 - Current
- Briefed passengers according to company requirements.
- Ensured the passengers needs and expectations were met throughout the ride.
- Determined special assistance needs of passengers.
- Directed ground crews in the loading and unloading of cargo or baggage.
- Provided customer service
Education
High School Diploma - undefined
PRIDE academic high school
San Marcos, TX2000
Skills
- Strong client relations
- Knowledge of state roads and highways
- Map reading and navigation skills
- Safe driver in adverse conditions
- Fast learner
- Trip planning
- Excellent time management
- Customer-oriented
- Customer-focused
- Quick learner
- Credit card processing
- Multi-line phone talent
Timeline
Ground crew
Megabus Buslines
10.2013 - Current
Driver
Redstar Party buses
02.2012 - 09.2013
Sales/Delivery Driver
Easyhome
02.2011 - 02.2012
Lead Driver/Manager
Blackhorn Buses
07.2007 - 07.2012
Loader/Air driver
UPS
05.2006 - 07.2007
High School Diploma - undefined
PRIDE academic high school
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