Joseph Ozello
Massapequa,NY
Summary
Professional hospitality expert with proven experience in beverage service, bar operations, and customer satisfaction, complemented by formal training as an entry-level Emergency Medical Technician. Known for remaining calm and effective in high-pressure environments, with strong problem-solving and decision-making abilities. Demonstrates adaptability, reliability, and teamwork while delivering high-quality service, maintaining organized and sanitary workspaces, and creating positive guest experiences. Adept at quickly assessing situations, prioritizing safety, and providing exceptional care and service across fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Applebee’s
10.2022 - Current
- Serve guests and are attentive to guests' needs.
- Deescalate situations through positive gestures and calm tone.
- Assisted in training new servers and bartenders.
- Multitasking and strong recollection of guests needs
- 4 years of customer experience
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu knowledge and service protocols.
Head Lifeguard
American Pools & Services
09.2019 - 09.2022
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Provided emergency response for medical or other emergencies as needed.
Lifeguard
Biltmore Beach Club
08.2017 - 08.2022
- Certified in CPR.
- Tested on CPR skills weekly.
- Attentive for guests' safety.
- Worked closely with guests and their concerns about pool safety.
- Performed proper cleaning and sanitation to ensure guests' safety.
Education
Bachelor of Science - Public Health
Suny Old Westbury
New York06.2025
Skills
- Relationship Management
- Positive and professional
- Exceptional customer service
- Organized and punctual
- Fast at training and development of skills
- Planning
- Multitasking
- Analytical
- Customer Service
- Active Listening
- Guest engagement
- Strong work ethic
Accomplishments
Mem
Affiliations
Massapequa Fire Department, providing care to the town of Massapequa and Massapequa Park
Certification
- CPR certified Adult/Infant
- Ethics Training: Office of Human Research Protection
- EMT-B Certification
Timeline
Server/Bartender
Applebee’s
10.2022 - Current
Head Lifeguard
American Pools & Services
09.2019 - 09.2022
Lifeguard
Biltmore Beach Club
08.2017 - 08.2022
Bachelor of Science - Public Health
Suny Old Westbury