Joseph Pena
Arlington
Summary
Professional with a strong background in customer service at Andys Frozen Custard, excelling in bilingual communication and effective team collaboration. Recognized for enhancing customer satisfaction and driving repeat business through proactive problem-solving and attention to detail. Proven ability to manage cash handling and maintain high standards of cleanliness.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Professional with hands-on experience in drywall installation and finishing. Skilled in taping, mudding, and sanding, ensuring high-quality results. Strong team collaborator, adaptable, and reliable in meeting evolving project needs. Known for precision, efficiency, and commitment to delivering excellent craftsmanship.
Overview
6
6
years of professional experience
Work History
Associate
Andys Frozen Custard
02.2025 - 11.2025
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Operated the custard machines making the custard for the night if assigned to that position on shift
- made and blended the concretes and treats in a timely manner getting the customers out of drive through in usually under a minute
Cashier
Jack in the Box
09.2024 - 12.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Managed cash register, ensuring funds balance at end of shift.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area in compliance with health standards.
- Assisted team members during peak hours to enhance service speed and efficiency.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Drywall Helper
Juan Pena - Juan Pena Drywall Repair
01.2020 - 07.2023
- Assisted in drywall installation and repair tasks, ensuring quality workmanship and adherence to safety protocols.
- Prepared job sites by clearing debris and organizing tools for efficient workflow.
- Operated hand tools and power equipment to cut and shape drywall materials accurately.
- Collaborated with team members to complete projects on time while maintaining high standards of craftsmanship.
- Conducted final inspections of completed work to ensure compliance with specifications and customer expectations.
- Maintained inventory of drywall supplies, tools, and materials to prevent delays in project execution.
- Contributed to increased workplace safety by maintaining a clean and organized worksite throughout each project phase.
- Reduced material waste by carefully handling and storing drywall sheets, minimizing damage.
Education
No Degree - Highschool Diploma
Kennedale Highschool
Kennedale, TX05-2026
Skills
- Customer service
- Proficient in bilingual communication
- Detail oriented approach
- Computer skills
- Customer relations
- Effective team collaboration
- Time management
- Effective communication abilities
- Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Elementary
Interests
- Martial Arts
- Gym Workouts
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Growing herbs, vegetables, or fruits in home gardens
- Cooking
- Auto Repair/Restoration
- retro games
Timeline
Associate
Andys Frozen Custard
02.2025 - 11.2025
Cashier
Jack in the Box
09.2024 - 12.2024
Drywall Helper
Juan Pena - Juan Pena Drywall Repair
01.2020 - 07.2023
No Degree - Highschool Diploma
Kennedale Highschool