Joseph Pettengill
Bullhead City,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detention Officer with established background in adult and youth detention environments. Quick decision-maker with excellent skills in physical restraint, search and seizure, prisoner transport and emergency response. Experienced with legal processes and requirements associated with felon incarceration.
Overview
13
13
years of professional experience
Work History
Dispatcher
A & G Towing
01.2022 - Current
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Courier
Federal Express
12.2020 - 04.2022
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Obtained signatures for delivery documents and packages.
Tow Truck Operator
A & G Towing
07.2019 - 12.2020
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported hazardous materials and oversized shipments without incident.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Courier
Federal Express
08.2018 - 07.2019
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Obtained signatures for delivery documents and packages.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
Detention Officer
Mohave County Sheriff's Office
04.2017 - 06.2018
- Processed visitors and attorneys arriving to see prisoners.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Searched building and grounds, living quarters, and work areas for contraband.
- Enforced rules and regulations to maintain order among inmates.
- Supervised and controlled behavior of 140 inmates.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Assisted in intake and release of inmates.
- Attended to feeding, housing, and physical well-being of inmates.
Transportation Security Officer
Transportation Security Administration, TSA
04.2014 - 04.2017
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Safeguarded transportation operations at commercial airports.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Security Officer
Riverside Resort & Casino
01.2016 - 09.2016
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
- Reported suspicious activities and persons to law enforcement.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Maintenance Crew Member
Laughlin Outlet Center
01.2014 - 04.2014
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Electronics Sales Associate
Target
11.2011 - 04.2014
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Cashier
Sunridge Chevron
04.2011 - 09.2011
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - Emergency Medical Technology
Mohave Community College
Bullhead City, AZHigh School Diploma -
Mohave High School
Bullhead City, AZ05.2012
Skills
- Vehicle Dispatch
- Emergency Alarm Monitoring
- Screen Personnel
- Team Development
- Facility Protection
- Maintaining Logs
- Team Work Scheduling
- Willing to Learn
- Firearms Training
- Passenger Screening
- Verbal and Written Communication
- Behavioral Observations
Timeline
Dispatcher
A & G Towing
01.2022 - Current
Courier
Federal Express
12.2020 - 04.2022
Tow Truck Operator
A & G Towing
07.2019 - 12.2020
Courier
Federal Express
08.2018 - 07.2019
Detention Officer
Mohave County Sheriff's Office
04.2017 - 06.2018
Security Officer
Riverside Resort & Casino
01.2016 - 09.2016
Transportation Security Officer
Transportation Security Administration, TSA
04.2014 - 04.2017
Maintenance Crew Member
Laughlin Outlet Center
01.2014 - 04.2014
Electronics Sales Associate
Target
11.2011 - 04.2014
Cashier
Sunridge Chevron
04.2011 - 09.2011
No Degree - Emergency Medical Technology
Mohave Community College
High School Diploma -
Mohave High School
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