Joseph Pollock
Lockport,NY
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Catalyst Fitness Buffalo
Depew
08.2024 - Current
- Managed front desk operations including member check-ins and scheduling
- Provided customer service to improve customer satisfaction
- Coordinated communication between members and fitness staff
- Collaborated with a team of 3 staff members to ensure efficient customer service during peak hours
- Assisted 200+ gym members daily with check-ins and scheduling
Barista Shift Supervisor
LKPT Energy House
Lockport
05.2023 - 08.2024
- Created healthy food and drink alternatives for customers. Always striving for positive customer interaction.
- Worked well in a team setting, providing support and guidance.
- Trained 6 new employees on equipment operation and service procedures
Education
Bachelor of Science - Business Administration, Biology
Buffalo State University
Buffalo, NY03-2027
Regents Diploma - undefined
Newfane Central School District
Newfane, NY06-2023
Skills
- One year of BOCES Computer Technology experience
- Microsoft Word
- Google Slides
- Microsoft Excel
- Python Coding Language
- Scheduling appointments
Professional Skills
- Customer Service
- Team Leadership
- Communication
- Time Management
Timeline
Front Desk Associate
Catalyst Fitness Buffalo
08.2024 - Current
Barista Shift Supervisor
LKPT Energy House
05.2023 - 08.2024
Regents Diploma - undefined
Newfane Central School District
Bachelor of Science - Business Administration, Biology
Buffalo State University