Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Porporino

Totowa

Summary

Highly motivated retail professional with a strong background in customer service, sales, and order fulfillment, skilled in communication, problem-solving, and maintaining high service standards. Expertise in managing product selection, ensuring quality control, and resolving customer inquiries efficiently while improving workflows and enhancing satisfaction. Experienced in fast-paced environments, consistently meeting performance goals and adapting to changing customer needs.

Overview

3
3
years of professional experience

Work History

Merchandiser

Total Wine & More
Totowa, NJ
03.2026 - Current
  • Manage inventory, merchandising, and stock replenishment
  • Fulfill online orders and support pickup operations
  • Deliver customer service through engagement and product recommendations
  • Maintain product knowledge and ensure compliance with safety and alcohol regulations

Online Shopping Associate

ShopRite
West Caldwell, NJ
05.2023 - 02.2026
  • Provided courteous customer service and assisted with order inquiries
  • Processed and fulfilled online orders with accurate, high-quality item selection
  • Resolved order issues and ensured pricing accuracy
  • Packed and delivered orders efficiently for curbside pickup

Education

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
05-2026

Skills

  • Customer Service & Sales
  • Inventory Management & Merchandising
  • Order Fulfillment & Omnichannel Support
  • Communication & Problem-Solving
  • POS Systems & Retail Operations
  • Time Management & Team Collaboration

Timeline

Merchandiser

Total Wine & More
03.2026 - Current

Online Shopping Associate

ShopRite
05.2023 - 02.2026

Bachelor of Arts - Psychology

Montclair State University