Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Porter

Oakdale,MN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

CUSTOMER SERVICE SPECIALIST

MNSure
06.2024 - 09.2024
  • Served as the initial contact for consumers and assisted with providing information regarding application, eligibility, and enrollment through the Minnesota Health Insurance Exchange
  • Utilized knowledge of state programs such as Medical Assistance and MinnesotaCare eligibility to sufficiently answer diverse questions and refer consumers to accordingly to receive proper follow-up assistance
  • Maintained consumer confidentiality of consumer records to ensure policies and procedures were followed
  • Provided information to consumers regarding plan eligibility and outcomes based on both state and federal rules and guidelines

COURT OPERATIONS SPECIALIST

Ramsey County
08.2023 - 12.2023
  • Assisted judges, attorneys, law clerks, and other court administrators to ensure time sensitive documents were received as requested by providers
  • Backscanned and reviewed imaged court records to ensure case files were updated accurately
  • Completed administrative work both in-office and remotely by performing high level case processing, detailed data entry and maintenance of court systems
  • Assisted courtroom sessions both in-person and remotely by collaborating with judges, law clerks, doctors, attorneys, providers, and other parties to ensure sessions were being conducted in accordance to state rules and regulations

CUSTOMER CARE ADVOCATE

Portico
06.2022 - 05.2023
  • Handling inbound and outbound calls, emails, and written correspondence to and from members, employer representatives, and other stakeholders to address caller needs and resolve issues
  • Applied critical thinking and worked collaboratively with other business units for superior customer service
  • Utilized company systems to determine benefit eligibility, calculate member benefits and costs and maintain account data on members and dependents
  • Knowledge of plan documents, rules and procedures to assist members during both the Open and Special Enrollment periods for benefit insurance selections.

QUALITY ASSURANCE SPECIALIST

Prime Therapeutics
07.2021 - 01.2022
  • Conducted quality tests on new and revised benefit plans, verified claims adjudication, and provided follow-up testing to resolve issues
  • Performed quality review testing and analysis of cases to prevent errors based on compliance, service level agreements, and regulatory guidance

DATA SPECIALIST

Stanley Black & Decker
03.2021 - 06.2021
  • Communicated with technicians to ensure that customers were receiving the correct services pertaining to the service ticket submitted by the customer
  • Updated customer accounts with delivery notes in company systems to match services completed by technicians

APPLICATION COORDINATOR

Quotacy
11.2020 - 01.2021
  • Assisted customers with their life insurance application while complying with HIPPA regulations via both in-bound and out-bound calls as well as emails
  • Updated CRM systems to reflect real-time status of client cases and updates on their application
  • Followed-up with clients if any discrepancies were present and provided necessary action.

RAMP AGENT

Delta
10.2017 - 04.2020
  • Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communications
  • Verified proper equipment function, connecting and testing wiring and components
  • Maintained complete ramp safety and security with full implementation of safety procedures and station policies
  • Loaded, unloaded, and transported passengers' baggage across different airport locations
  • Provided general assistance to customers at MSP Airport such as questions, locations of various key points, baggage assistance, etc.

CITYFRESH NEW PRODUCT

Minnesota Landscape Arboretum
05.2012 - 08.2012
  • Collaborated with teammates to accomplish marketing objectives for a product
  • Delivered customer service to bolster relationships and build positive experiences with other gardening companies
  • Presented product for potential donors who had an interest in the product for the subsequent year.

Education

Bachelor of Arts (B.A.) - Music Composition

University of Minnesota Twin Cities
Minneapolis, MN

Associate in Fine Arts (A.F.A.) - Vocal Performance

Anoka-Ramsey Community College
Coon Rapids, MN

Skills

  • Account and Records Management
  • Regulatory Compliance
  • Data entry proficiency
  • Office Management
  • Eligibility Determination

Timeline

CUSTOMER SERVICE SPECIALIST

MNSure
06.2024 - 09.2024

COURT OPERATIONS SPECIALIST

Ramsey County
08.2023 - 12.2023

CUSTOMER CARE ADVOCATE

Portico
06.2022 - 05.2023

QUALITY ASSURANCE SPECIALIST

Prime Therapeutics
07.2021 - 01.2022

DATA SPECIALIST

Stanley Black & Decker
03.2021 - 06.2021

APPLICATION COORDINATOR

Quotacy
11.2020 - 01.2021

RAMP AGENT

Delta
10.2017 - 04.2020

CITYFRESH NEW PRODUCT

Minnesota Landscape Arboretum
05.2012 - 08.2012

Bachelor of Arts (B.A.) - Music Composition

University of Minnesota Twin Cities

Associate in Fine Arts (A.F.A.) - Vocal Performance

Anoka-Ramsey Community College

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Joseph Porter