Joseph Provenzano
New Port Richey,FL
Summary
Dynamic professional with a strong background in customer service and emergency management, honed at YMCA as Head Lifeguard. Proven leadership in training teams and enhancing safety protocols. Skilled in CPR and first aid, demonstrating critical decision-making under pressure while fostering positive relationships with patrons. Committed to continuous learning and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Pickles Plus
01.2025 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area, ensuring compliance with health and safety standards.
- Handled cash, credit, and debit transactions while balancing cash drawer at end of shifts.
- Collaborated with team members to manage inventory levels and restock items as needed.
- Adapted quickly to new procedures, contributing to streamlined operations during peak hours.
- Resolved customer complaints professionally, fostering positive relationships and promoting repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Pizza Maker
Brick Oven Pizza
01.2019 - 12.2024
- Prepared high-quality pizzas using traditional brick oven techniques.
- Monitored cooking times and temperature for optimal results.
- Executed inventory management, ensuring proper stock levels of ingredients.
- Collaborated with team to streamline workflow during peak hours.
- Maintained cleanliness and organization of workstations throughout shifts.
Head Life Gaurd
Ymca
06.2021 - 08.2024
- Supervised lifeguard team, ensuring adherence to safety protocols and efficient operations.
- Conducted regular training sessions to enhance skills and emergency response readiness among staff.
- Developed and implemented safety procedures, resulting in improved incident response times.
- Coordinated scheduling and staffing to ensure optimal coverage during peak swim hours.
- Monitored facility cleanliness and equipment maintenance, promoting a safe environment for patrons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
Education
Emergency Medical Technician - EMT
School of Ems
Palm Harbor, FL10-2025
Fire 1 And Fire 2 - Fire Fighting
Pasco Herndano State College
Dade City, FL12-2024
High School Diploma -
Jw Mitchell Highschool
New Port Richey, FL06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital care
- Airway management
- Bleeding control
- Emergency management
- Patient stabilization
- Leadership qualities
- Teamwork and cooperation
- Structural firefighting strategies
- Decision-making under pressure
- Wildland firefighting tactics
- Physical fitness maintenance
- Fire suppression
- Continuous learning attitude
Certification
- EMT - Certified Emergency Medical Technician
- Certified in fire 1 and fire 2
- Certified in BLS
Timeline
Cashier
Pickles Plus
01.2025 - Current
Head Life Gaurd
Ymca
06.2021 - 08.2024
Pizza Maker
Brick Oven Pizza
01.2019 - 12.2024
Emergency Medical Technician - EMT
School of Ems
Fire 1 And Fire 2 - Fire Fighting
Pasco Herndano State College
High School Diploma -
Jw Mitchell Highschool