Joseph R. Adams
San Antonio
Summary
Dynamic Account Manager with a proven track record , driving 20% revenue growth through strategic cold calling and relationship building. Expertise in contract negotiations and CRM management, coupled with strong team collaboration skills, ensures exceptional client satisfaction and retention in the competitive logistics industry.
Overview
29
29
years of professional experience
Work History
Independent Agent / Account Manager
Landstar Transportation Logistics
San Antonio
07.2025 - Current
- Coordinated shipments and schedules to enhance logistics efficiency.
- Managed customer inquiries, delivering timely updates on delivery status to ensure satisfaction.
- Cultivated strong relationships with clients and stakeholders to foster loyalty and trust.
- Provided customer service to clients through phone and email communication.
- Utilized logistics software to track shipments and manage data effectively.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Account Executive – 1099 employee
SMS LOGISTICS
San Antonio
02.2025 - Current
- Generated new business opportunities through outbound prospecting and cultivating strong client relationships, resulting in increased client acquisition.
- Negotiated pricing and contract terms, achieving optimal balance between client satisfaction and company profitability.
- Managed sales pipeline, tracked KPIs, and forecasted revenue using Salesforce and logistics platforms.
- Partnered with operations to ensure seamless shipment execution and proactively resolved service issues, enhancing customer experience.
Account Executive -1099 employee
GLOBALTRANZ
Scottsdale
02.2025 - 07.2025
- Established and nurtured client relationships through proactive prospecting, leading to increased client retention and satisfaction.
- Negotiated competitive freight rates and tailored logistics solutions to meet specific customer needs, enhancing service delivery.
- Coordinated with carriers to ensure timely and cost-effective transportation across domestic lanes.
- Managed sales pipeline and tracked client interactions using Salesforce CRM to streamline follow-ups and improve client engagement.
Account Manager -1099 employee
ARMSTRONG TRANSPORT
Laredo
02.2025 - 06.2025
- Managed a portfolio of regional and national accounts, ensuring high customer satisfaction and retention.
- Drove revenue growth through cold calling, prospecting, and converting leads into long-term clients.
- Provided cost-effective freight solutions by analyzing detailed client needs.
- Coordinated with operations teams to ensure on-time deliveries and resolve service issues.
Account Manager
ESTES EXPRESS
Richmond
04.2018 - 02.2025
- Achieved 20% continuous revenue growth through cold calling and lead conversion.
- Drove consistent revenue growth for San Antonio territory by managing diverse client portfolio and enhancing client relationships.
- Performed client reviews to assess operations, improve service offerings, and secure referrals.
- Formulated targeted marketing plans based on competitive analysis and identified customer service enhancements.
Account Executive
OLD DOMINION FREIGHT LINES
San Antonio
06.2004 - 04.2018
- Exceeded sales goals consistently, earning recognition as a top-performing account executive.
- Delivered formal presentations to decision-makers, securing new contracts in previously untapped markets.
- Developed new business through cold calling and competitive market analysis, resulting in increased client base.
Regional Trainer / Account Executive
CON-WAY FREIGHT
San Antonio
06.2005 - 10.2010
- Achieved top performance status through aggressive sales and targeted marketing across Louisiana and Texas.
- Achieved 300% business growth by offsetting competition and reducing client freight expenses.
- Delivered regional training on pricing, sales strategies, and customer cost reduction, enhancing team effectiveness.
- Acted as regional troubleshooter for underperforming account executives, improving overall sales performance.
- Completed PAR Training Program selected by senior management to enhance skills and contribute to team success.
Distribution Manager
CSI CROWN / EXPRESS GLOBAL AIR FREIGHT
San Antonio
06.2002 - 06.2004
- Expanded revenue by 100% in the first year through aggressive business development.
- Surpassed revenue and profitability targets through strategic planning and execution.
- Reduced costs by streamlining personnel, operations, and route structures.
- Led delivery, customer service, and warehouse operations for team of 15, ensuring operational efficiency.
Dock Foreman
CENTRAL FREIGHT LINE
San Antonio
01.1997 - 01.2002
- Oversaw shipping and receiving operations for 30-person team, ensuring timely and accurate delivery.
- Scheduled, trained, and supervised staff to maintain safety standards and regulatory compliance.
- Achieved productivity and payroll budget targets through effective resource management.
Education
Some College (No Degree) - Business
San Antonio College
San Antonio, TXSales and Customer Service
Skills
- Freight Brokerage & Logistics
- B2B Solution Selling
- Contract Negotiations
- Client retention
- Territory Development
- Lead prospecting
- Cold calling
- Sales closing
- Salesforce CRM
- CRM & Salesforce Expertise
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Cross-functional Collaboration
- Training & Team Leadership
- Resolving customer issues
- Team collaboration
Languages
English
Professional
Timeline
Independent Agent / Account Manager
Landstar Transportation Logistics
07.2025 - Current
Account Executive – 1099 employee
SMS LOGISTICS
02.2025 - Current
Account Executive -1099 employee
GLOBALTRANZ
02.2025 - 07.2025
Account Manager -1099 employee
ARMSTRONG TRANSPORT
02.2025 - 06.2025
Account Manager
ESTES EXPRESS
04.2018 - 02.2025
Regional Trainer / Account Executive
CON-WAY FREIGHT
06.2005 - 10.2010
Account Executive
OLD DOMINION FREIGHT LINES
06.2004 - 04.2018
Distribution Manager
CSI CROWN / EXPRESS GLOBAL AIR FREIGHT
06.2002 - 06.2004
Dock Foreman
CENTRAL FREIGHT LINE
01.1997 - 01.2002
Some College (No Degree) - Business
San Antonio College