Joseph Ramirez
Manalapan,NJ
Summary
Proven track record at Amazon, enhancing warehouse operations through meticulous attention to detail and robust problem-solving skills. Excelled in reducing employee turnover and streamlining onboarding, demonstrating exceptional coachability and a team player attitude. Achieved significant improvements in productivity and safety, underscoring a commitment to operational excellence and workforce development.
Overview
2025
2025
years of professional experience
Work History
Learning Ambassador
Amazon
08.2020 - Current
- Assist on the onboarding of new hires as well as the cross-training of associates in the Inbound department, mainly the each receive and receive dock process.
- Responsible for being knowledgeable in all safety policy and performance expectations required of all associates
- Acted as a PIT ambassador from 2020-2022 which included training associates to be proficient in the execution of machinery such as: Order Picker, EPJ, Fork Lift, Clamp Truck, Center Rider, Destuff-it
- Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
- Adapted teaching approaches based on feedback from supervisors enabling continuous growth as an ambassador.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with associates.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Enhanced learning experience of new employees by delivering effective instruction to ease the process of learning a new process, while adhering to company expectations in regards to work standard.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
Pallet Receiver
Inbound Receive Dock
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate results at an exceptionally high rate.
- Assisted in the training of new associates on receiving procedures, dock safety and improving overall team performance.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Completed basic mathematical calculations to check weights, dimensions of items, and quantity of product being received.
- Managed inventory levels effectively through accurate data entry and record-keeping practices through proficiencies in the use of FC Research and Pallet Preditor to achieve a high level of efficiency with a low rate of error
Inbound Problem Solver
Stow/Receive Dock/Trans Dock
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry expectations.
- Recognized by management for exceptional performance in maintaining high levels of satisfaction while meeting or exceeding productivity targets.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Supported new hires during their onboarding process by sharing insights from personal experiences as an Inbound Problem Solver.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective processing of damaged or missing products.
- Reduced process inconsistencies and effectively trained associates on best practices and protocols to reduce unnecessary error
Support Associate
Inbound
- Assist in inbound processes such as: stowing, pallet stowing, dock loading and unloading, each receive when needed, based on business need
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support service.
- Assisted in the development of internal knowledge bases to streamline information sharing and enhance team cohesion.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
- Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness.
Skills
Team player attitude
Coachability
Company policies
Warehouse Safety
Warehousing Operations
Attention to Detail
Safety Procedures
Product Inspection
Timeline
Learning Ambassador
Amazon
08.2020 - Current
Pallet Receiver
Inbound Receive Dock
Inbound Problem Solver
Stow/Receive Dock/Trans Dock
Support Associate
Inbound