Joseph Reinford

Planned and controlled global inventory of high priority and custom product through merch

• Analyzing and planning inventory on a daily basis to have the Exceptional Demand Centers and Configuration Centers reduce on-hand inventory by filling customer sales orders
• Release supplies from the Exceptional Demand Centers into the Configuration Centers to have inventory to complete daily sales orders
• Monitor non-purchasable reports to substitute or replace obsolete items to fill sales orders accurately and completely therefore depleting existing inventory of discontinued items
• Efficiently release inventory from Exceptional Demand Centers to Configuration Centers.

• Central point of contact for all aspects of order placement, account management, ownership, and customer satisfaction
• Liaison between National Account Sales Teams, Central Purchasing, and Billing Departments regarding customer activity and status of orders
• Handle orders from inception to post delivery follow-up and validation to ensure timely delivery, accurate billing, and personalized National Account Support
• Analyze spreadsheet tracking and problem solving throughout all levels of company’s National accounts.

• Central point of contact for over 40 Global Accounts of customer satisfaction
• Tracked, and supported all orders coming through Global National Accounts department
• Responsible for research and problem solving of both internal and external customer concerns and questions
• Owned customer issues until issues were resolved with utmost accuracy and satisfaction
• Provided all post-install support and account management to insure the highest customer satisfaction for both internal and external customers.

• Managed Strategic Accounts, along with day to day purchasing
• Executed daily purchase orders, analyzed inventory, maintained stock levels in conjunction with min/max levels, managed overdue orders, backorders, and non-planned item orders
• Investigated and initiated cost saving opportunities, pricing corrections, item set-ups, and system maintenance for accuracy
• Educated and provided training for new expediters on Oracle and system maintenance for all purchase orders
• Tracked orders from point of origin to final destination, expedited emergency orders to satisfactory completion for end user, initiated vendor returns
• Analyzed and corrected Accounts Payable discrepancies.

• Responsible for customers’ safety in work performed on vehicle
• Used specific equipment to analyze PA State emissions and performed repairs as needed to vehicles that did not meet emissions laws
• Proficient in electrical schematics, shop arithmetic, specifications, and blueprint reading
• Ability to diagnose problems quickly, and accurately
• Experienced hands on ability to diagnose, repair, and maintain engines, transmissions, and all drive train components
• Ability to use measurement equipment such as, but not limited to, scales, digital calipers, measuring tapes, and micrometers
• Excellent communication and human relation skills when providing the utmost information to the customer about their vehicles issues and what’s going to be done to fix these issues
• Established all certifications needed to be a master technician
• Managed entire PA State Emissions program at the dealership
• Perform routine maintenance on shop equipment and fix electrical, compressed air lines, or any maintenance issues.