Mark Donahoe
BELLEVUE
Summary
Dynamic Service Technician with Ricoh Americas Corporation, skilled in installation and repair of multifunction devices. Proven track record in preventive maintenance and customer service, enhancing operational efficiency and minimizing downtime. Recognized for attention to detail and ability to work independently, ensuring optimal performance and reliability of equipment.
Overview
37
37
years of professional experience
Work History
Service Technician
Ricoh Americas Corporation
02.1989 - Current
- Conducted routine maintenance on multifunction devices to ensure optimal performance and reliability.
- Managed inventory of spare parts, optimizing stock levels to minimize service disruptions.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Adjacencies Technician for Ricoh
Ricoh Americas Corporation
08.2007 - 08.2025
- Conducted routine maintenance on equipment, extending lifespan and enhancing operational efficiency.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Missouri Institute of Technology
Kansas City, MO10-1985
Skills
- Customer service
- Work with minimal supervision
- Flexible and adaptable
- Problem and issue resolution
Timeline
Service Adjacencies Technician for Ricoh
Ricoh Americas Corporation
08.2007 - 08.2025
Service Technician
Ricoh Americas Corporation
02.1989 - Current
Associate of Science - Electrical, Electronics And Communications Engineering
Missouri Institute of Technology