Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
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Joseph Reposa

University Student
Oakley,California

Summary

Highly efficient crew member well established in fast-paced and challenging environments. Eager and quick to learn with aptitude for applying new knowledge with skill and efficiency. Structured Crew Manager skillful in recruiting, training and scheduling 10-30 employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in management. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover.

Overview

1
1
year of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Crew Member

Panda Express
Antioch, CA
07.2022 - 09.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member/Server Shift Leader

Taco Bell
Brentwood, CA
06.2021 - 05.2022
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Education

High School Diploma -

Freedom Highschool
Oakley
08.2017 - 06.2021

Pursuing Business Management Economics - Accounting And Business Management

University of California, Santa Cruz
Santa Cruz, CA
09.2021 - 06.2025

Skills

Cash Handling

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Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved new store sales record in one day by completing orders and management with accuracy and efficiency.

Additional Information

Participated in Google's Computer Science Summer Institute, CSSI is an online, four-week introduction to computer science (CS) for rising first year college students with a passion for technology — especially students who identify with groups that have been historically marginalized in the field. CSSI seeks to inspire the tech leaders and innovators of tomorrow and build self confidence, agency, and efficacy. I learned computer science fundamentals, participated in workshops to promote self-care, identity, career, and skill development, and build community with peers and industry professionals. My mother is also a CPA currently working for E.L.F cosmetics and I have assisted her with organizing charts and data sheets while also familiarizing myself with the Microsoft Excel program and learning basic accounting skills.

Certification

Spanish Certificate of Biliteracy

Timeline

Crew Member

Panda Express
07.2022 - 09.2022

Pursuing Business Management Economics - Accounting And Business Management

University of California, Santa Cruz
09.2021 - 06.2025

Crew Member/Server Shift Leader

Taco Bell
06.2021 - 05.2022

Spanish Certificate of Biliteracy

06-2021

High School Diploma -

Freedom Highschool
08.2017 - 06.2021
Joseph ReposaUniversity Student