Joseph Roberts
Davenport,FL
Summary
Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized employee with experience in all job restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Server
Spliitsville Luxuty Lanes
02.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lead Bartender
House Of Blues
10.2007 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2006
Skills
- Food Preparation and Safety
- Stocking and Replenishing
- Food Sales and Promotion
- Buffet Setup and Takedown
- Food and Beverage Pairings
- Guest Relations Management
- Cash Handling
- Quality Control
- High-Volume Dining
Timeline
Server
Spliitsville Luxuty Lanes
02.2023 - 09.2023
Lead Bartender
House Of Blues
10.2007 - 02.2023
High School Diploma -
Lake Brantley High School
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