- Gym Workouts
- Playing golf
- Spending time with my Wife and two Daughters
- Traveling and learning new cultures while experiencing different levels of customer service to implement in daily work flow
Joseph Rogers
Brooklyn Heights
Summary
Dynamic Assistant Service Manager at Victory Toyota of Brook Park, skilled in optimizing service operations and enhancing customer satisfaction. Strong leadership and time management abilities contributed to significant reductions in vehicle repair turnaround times. Goal-oriented and reliable, committed to operational excellence. Proven track record of implementing process improvements and resolving escalated issues effectively. Demonstrated ability to lead teams and streamline workflows while maintaining high service standards.
Overview
24
24
years of professional experience
Work History
Assistan Service Manager
Victory Toyota of Brook Park
Brook Park, OH
06.2002 - Current
- Assisted in managing daily service operations, ensuring efficient workflow and customer satisfaction.
- Coordinated technician schedules to optimize repair times and resource allocation.
- Trained new staff on service procedures, enhancing team performance and service quality.
- Implemented process improvements to reduce turnaround time for vehicle repairs.
- Collaborated with management on strategic initiatives aimed at increasing operational efficiency and customer loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Education
Associate of Arts - Automotive Technology
Cuyahoga Community College
Cleveland, OhioSkills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Sales support
- Strong leadership
- Time management
- Multitasking and organization
- Goal oriented
- Reliable and responsible
Interests
Timeline
Assistan Service Manager
Victory Toyota of Brook Park
06.2002 - Current
Associate of Arts - Automotive Technology
Cuyahoga Community College