Joseph Romm
Albuquerque,NM
Summary
Results-oriented professional with extensive experience in retail operations and team leadership. Known for enhancing efficiency through streamlined inventory processes and comprehensive staff training, contributing to improved customer satisfaction and increased revenue.
Overview
24
24
years of professional experience
Work History
Sales Lead
Bass Pro Shops
01.2026 - Current
- Fostered collaborative environment by mentoring junior sales associates on best practices and customer service techniques.
- Coordinated cross-departmental efforts to streamline operations, improving overall efficiency in sales processes.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Inventory Control Specialist
Bass Pro Shops
04.2024 - 01.2026
- Streamlined inventory management processes to enhance accuracy and efficiency.
- Monitored stock levels to prevent discrepancies and optimize replenishment schedules.
- Conducted regular audits to maintain compliance with company standards and procedures.
- Trained team members on best practices for inventory control and data entry accuracy.
- Used equipment like forklifts and pallet jacks to move inventory.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Performed data entry and completed proper paperwork.
Assistant Store Manager
Pets Mart
04.2019 - 07.2022
- Oversaw daily operations, ensuring smooth workflow and exceptional customer service.
- Trained and mentored staff, enhancing team performance and product knowledge.
- Developed and implemented sales strategies, increasing store profitability.
- Monitored inventory levels, optimizing stock management to reduce waste.
- Supervised daily store operations to ensure exceptional customer service and efficient workflow.
- Developed staff schedules, optimizing coverage during peak hours to maximize customer satisfaction.
- Analyzed sales data to identify trends, informing merchandising strategies for increased profitability.
- Resolved customer inquiries and complaints promptly, maintaining high levels of customer loyalty.
- Enhanced store visual merchandising standards, contributing to an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Controlled store inventory and reviewed cash handling and operations reports.
Operations Manager
Toys"R"Us
05.2017 - 06.2018
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Implemented operational strategies that improved workflow efficiency across multiple departments.
- Led cross-functional teams in executing initiatives to optimize supply chain performance.
- Developed training programs for staff, enhancing operational knowledge and service quality.
- Analyzed sales data to identify trends, informing purchasing decisions and product placement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Supervisor
Toys"R"Us
03.2007 - 05.2017
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated inventory management, optimizing stock levels and reducing excess inventory.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented process improvements, enhancing order fulfillment accuracy and speed.
- Analyzed performance metrics to identify trends and make data-driven decisions for operational efficiency.
- Developed training programs to enhance employee skills, resulting in improved team performance and morale.
- Managed scheduling and staffing needs, ensuring optimal coverage for peak business hours.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
BOH Specialist
ToysRus
05.2002 - 03.2007
- Coordinated inventory management to ensure optimal stock levels and prevent shortages.
- Streamlined processing of merchandise through effective organization of back room operations.
- Trained new team members on safety protocols and operational procedures for efficiency.
- Implemented quality control measures to enhance accuracy in product handling and storage.
- Managed the flow of incoming shipments, ensuring timely processing and placement on shelves.
- Optimized space utilization in the back room, enhancing accessibility and workflow efficiency.
Education
High School Diploma -
Cibloa High School
Albuquerque, NMSkills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Retail operations
Timeline
Sales Lead
Bass Pro Shops
01.2026 - Current
Inventory Control Specialist
Bass Pro Shops
04.2024 - 01.2026
Assistant Store Manager
Pets Mart
04.2019 - 07.2022
Operations Manager
Toys"R"Us
05.2017 - 06.2018
Operations Supervisor
Toys"R"Us
03.2007 - 05.2017
BOH Specialist
ToysRus
05.2002 - 03.2007
High School Diploma -
Cibloa High School