Joseph Sasu
Silver Spring,Maryland
Summary
Motivated Front-End Manager with 3 years of supervisory leadership and 2 years of customer service experience, completed a B.S. in Health Services Management with a minor in Business Administration (Dec 2025). Skilled in staff supervision, scheduling, training, cash controls, and process improvement, while balancing full-time work, academics, and family caregiving. Strong foundation in healthcare policy, ethics, financial management, and organizational leadership. Recognized for communication, problem-solving, and service recovery in fast-paced environments. Eager to transfer proven leadership and customer-focused skills to the healthcare or business sector, delivering efficient, patient and client centered outcomes in an entry-level administrative role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Manager
Giant Food Stores
Olney, MD
12.2022 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed cash handling processes, reducing discrepancies in daily reports through careful transaction oversight.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Customer Service Associate
Giant Food Stores
Olney, MD
12.2020 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dietary Aide
Hebrew Home of Greater Washington
Rockville, MD
07.2019 - 12.2020
- Served meals to patients in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
Minor - Business Administration
University of Maryland Global Campus
Hyattsville, MD12.2025
Bachelor of Science - Health Services Management
University of Maryland Global Campus
Maryland12.2025
High School Diploma -
John F Kennedy High School
Silver Spring, MD05.2021
Skills
- Communication
- Problem-Solving
- Patient /Customer Care Coordination
- Customer service
- Employee supervision
- Listening skills
- Cash handling
- Training and mentoring
Certification
- Honor Roll Certification
- Liberty’s Promise Certification
- High School Diploma
Leadership Experience
- Front End Manager 2022-Current.
- Lead Member, STEM Club (High School), 2020
- Liberty Promise Vice President (High School),2019
Skills
- Administrative skills
- Listening skills
- Cash handling
- Hospitality services
Languages
Akan
Professional Working
French
Limited Working
Education
true
Additional Information
Selected impact:
Lead 15–25 associates per shift on average; manage $24K+ in daily cash with 100% reconciliation accuracy; onboard and train 5 new hires, reducing front-end wait times by 28%.
Timeline
Front End Manager
Giant Food Stores
12.2022 - Current
Customer Service Associate
Giant Food Stores
12.2020 - 12.2022
Dietary Aide
Hebrew Home of Greater Washington
07.2019 - 12.2020
Minor - Business Administration
University of Maryland Global Campus
Bachelor of Science - Health Services Management
University of Maryland Global Campus
High School Diploma -
John F Kennedy High School