Joseph Silverman
Chicago,IL
Summary
Results-driven professional with over 10 years of experience in restaurant and warehouse management. Proven track record in inventory optimization, staff development, and customer satisfaction enhancement. Ready to leverage skills to drive operational excellence and profitability and customer satisfaction.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Restaurant Manager
The Cheesecake Factory
02.2015 - 07.2026
- Directed daily operations to sustain exceptional guest experiences while supporting staff deliver the best service possible.
- Developed staff and managers through hands-on training and mentoring, reinforcing teamwork and high performance expectations and culture.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Designed and deployed staff scheduling strategies to improve labor efficiency during slow and peak hours.
- Analyzed customer feedback to pinpoint service quality opportunities and strengthen guest experience.
- managed financial performance by monitoring sales data, monitoring inventory, and maximizing profitability.
- Reconciled cash and credit card transactions to maintain accurate records.
Warehouse Supervisor
Bon Ton Foods
03.2013 - 11.2016
- Supervised daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with logistics team to coordinate shipping schedules and improve delivery accuracy.
- Fork Lift operator
- Maintained clean, sanitized environment to prevent food-borne illness occurrence.
Warehouse Manager
Lowery McDonell Company
03.2010 - 01.2013
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Implemented inventory management systems, improving stock accuracy and reducing shipping mistakes.
- Oversaw daily warehouse operations to ensure optimal workflow and productivity.
- Tracked incoming and outgoing orders while maintaining accurate order records for customer service support.
Education
Associate of Arts - Political Science
College Of Lake County
Grayslake, IL05.2012
Skills
- Purchasing and cost control
- Inventory control and record keeping
- Staff scheduling
- Team management
- Trained in performance and wage reviews
- Recipes and menu planning
- Full service restaurant background
- Customer engagement
- Staff management
- Team leadership
- Work Planning and Prioritization
- Adaptable
Certification
- Allergen Certification (ServSafe)
- Bassett Certification
- City of Chicago Restaurant Management Certification
- Fork Lift Certified
Timeline
Restaurant Manager
The Cheesecake Factory
02.2015 - 07.2026
Warehouse Supervisor
Bon Ton Foods
03.2013 - 11.2016
Warehouse Manager
Lowery McDonell Company
03.2010 - 01.2013
Associate of Arts - Political Science
College Of Lake County