Joseph Smith
Rio Rancho,NM
Summary
High ticket Organized Receptionist and Appointment Setter with 2 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
9
9
years of professional experience
Work History
Floor Supervisor
S&P Data
07.2019 - 12.2019
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Evaluated work of 9 floor employees to improve performance.
- Developed and lead 22 new strategies for customer retention activities for Sprint.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Retention Specialist
S&P Data
04.2019 - 06.2019
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Overcame Objections with friendly and positive attitude.
- Provided sales packages and effective strategies to keep a 93% average retention rate.
- Maintained up-to-date knowledge of product and service changes.
Traveling Representative
Key Housing Connections
07.2015 - 12.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service Representative
T-Mobile
10.2020 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over 45 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Promoted available products and services to customers during service, account management and order calls.
Setter
Elite Closers
Albuquerque, NM
08.2023 - Current
- Provided potential customers with information about upcoming promotions and events to acquire interest
in scheduling appointment, maintaining a 25%+ Set-To-Close ratio. - Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising
quality of service. - Screened potential customers to determine interest and requirements for products and services of
company. - Utilized CRM system to track and manage leads, keeping appointments organized.
Setter
The Michael Blank Brands
10.2022 - 08.2023
- Oversaw management of the company's social media platform with the aim of generating supplementary leads and revenue streams.
- Offered expert guidance and assistance to potential leads in the field of Multi-Family Real Estate Investing.
- Enforced key performance indicators (KPIs) and established schedules for our sales team responsible for closing deals during standard business hours.
- Effectively managed pipeline and lead flow, maintaining consistent and error-free process while averaging more than 70 daily phone calls.
Education
Associate of Science - Computer Sciences And Programming
Mt San Antonio College
Walnut, CA05.2014
High School Diploma -
Chino Hills High School
Chino Hills, CA06.2012
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Customer Account Management
- Customer Retention Strategies
- Data Entry and Maintenance
- Customer Inquiry Response
- Microsoft PowerPoint, Excel, C, Java Script, and Photoshop proficiency
- Customer Information Databases
- Staff Leadership
- Call Volume and Quality Metrics
- Cold Calling
Affiliations
- 7 Figure Sales Academy
Timeline
Setter
Elite Closers
08.2023 - Current
Setter
The Michael Blank Brands
10.2022 - 08.2023
Customer Service Representative
T-Mobile
10.2020 - 01.2023
Floor Supervisor
S&P Data
07.2019 - 12.2019
Retention Specialist
S&P Data
04.2019 - 06.2019
Traveling Representative
Key Housing Connections
07.2015 - 12.2019
Associate of Science - Computer Sciences And Programming
Mt San Antonio College
High School Diploma -
Chino Hills High School
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