Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Joseph Smolen

Malta,New York

Summary

I would like to utilize my managerial and customer-oriented skills, as well as my experience, to assist with the growth and achievement of goals in a diverse organization.

Having over 30+ years of experience in the service industry, I am proficient at working positively with both individuals and the public. Identifying and managing problematic situations are just two of my many strengths. Compassion, understanding, energy, enthusiasm, and reliability are characteristics that I bring to work every day. Having always been highly driven to succeed, I am adept at shaping behavior through positive reinforcement and building on the strengths of individuals, the end goal being a strong, efficient team.

Overview

9
9
years of professional experience

Work History

Server Trainer

Parkshore Grill
03.2015 - 08.2024
  • Responsible for managerial roles throughout shift; ensuring food quality, prompt ticket times, customer satisfaction, overseeing employees' hours, and cash handling
  • In addition, building restaurant sales through up-selling, building new regulars, and keeping the current customers satisfied.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Education

Bachelors Degree in Political Science -

University of South Florida
Tampa, FL
05.2004

Associates Degree in Liberal Arts -

St. Petersburg College
St. Petersburg, FL
05.2001

Certified Emergency Medical Technician -

St. Petersburg College
St. Petersburg, FL
05.1992

Skills

  • Customer service
  • Positive work ethic
  • Teambuilding
  • Problem solving
  • Building relationships
  • Critical thinking

Activities

  • In coordination with the University of South Florida, I took part in an internship in the first Presidential primary for the 2004 Presidential election., Manchester, NH, 01/01/04, Management of a forty-person team in distributing campaign materials, Phone canvassing, visibility, polling, and Election Day administration activities
  • In coordination with campaign efforts, I gave a speech endorsing a Presidential candidate in 2004., Tarpon Springs, FL, 01/01/04

Timeline

Server Trainer

Parkshore Grill
03.2015 - 08.2024

Bachelors Degree in Political Science -

University of South Florida

Associates Degree in Liberal Arts -

St. Petersburg College

Certified Emergency Medical Technician -

St. Petersburg College
Joseph Smolen