Joseph Soto
Sales Manager
Conway,AR
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Restore Hyper Wellness
Little Rock, AR
08.2023 - 12.2024
- Ensured thorough understanding of offered services by customers.
- Evaluated compliance with medical procedures for intravenous and intramuscular injections.
- Enhanced accuracy and efficiency in managing customer data.
- Resolved customer complaints ensuring satisfactory outcomes.
- Maintained and cleaned the facility consistently.
- Maintained current inventory levels.
- Directed a community outreach initiative aimed at attracting younger customers.
- Achieved highest sales rank consistently throughout employment.
Collision Estimator / Service Advisor
CARSTAR A&J Collision
Conway, AR
11.2020 - 03.2023
- Assisted customers through the collision repair process.
- Prepared detailed damage assessments during inspections using CCC One software.
- Adhered to specific guidelines set by various insurance companies during repair processes.
- Managed post-scheduling interactions to bring adequate work into the shop.
- Collaborated with parts department to guarantee precise pre-ordering of parts, aligning repair timelines with customer needs and business relationships.
- Responsible for conducting Quality Control checks on vehicles prior to customer delivery.
- Addressed discrepancies in work by informing involved technician.
Highway Police Communications Operator
ArDOT
Little Rock, AR
08.2019 - 11.2020
- I was responsible for two Highway Police districts consisting of 20+ officers in each district
- Using the National Crime Information Center System in conjunction with the Arkansas Crime Information Center System, I was responsible for quickly and accurately disseminating information requested by the officers in regards to their driver's license information, vehicle registration, and criminal histories, if applicable
- My other job duties consisted of working closely with the Arkansas State Police troops located throughout the state, getting in contact with the Arkansas Division of Emergency Management when needed, and overall ensuring that Officer Safety is always a priority
- Processed 50+ outstanding warrants including the assistance in capture of 2 murder suspects
- Processed 20,000 individual logs recording the interactions of Highway Police with the citizens of Arkansas
- Awarded an above Satisfactory ACE review from my Manager and highest score among new hires employed during the same quarter as I was
- Directly Assisted in the quick and timely response to an officer suffering from a Heart Attack and further recognized for my assistance
Active Duty Finance Specialist
United States Marine Corps
Jacksonville, NC
03.2013 - 03.2016
- Pay Deck - As a Pay Clerk, my responsibilities were to correct pay discrepancies generated by Administration to reflect the correct amount the service member rated each individual day during the dates in question
- Processed 500+ corrections on individual service members reporting pay discrepancies
- Fiscal Deck -As a Fiscal Clerk collecting cash, processing cash payments to Military members, Civilian personal and Foreign military members
- Ensured timely and accurate processing of military and civilian payments (SF1034), collections (DD1131), contracts, travel vouchers and public vouchers from 5 sections with over 230 personnel totaling over $150M dollars in payments and collections annually
- Aided in the establishment of the EAGLE Cash card that limited the amount of paper currency used not only here in the US but also abroad
- Separations Deck -Processed 250+ separations packets of Marines transitioning into the civilian sector
- This included separation pay and payments for unused leave payments offered to qualifying service members
Education
Finance Accounting Specialist -
UNIVERSITY OF CENTRAL ARKANSAS
Conway, AR05.2019
Finance Accounting -
DE ANZA
Cupertino, CA12.2018
High School Diploma -
HARMONY GROVE HIGH SCHOOL
Benton, AR05.2012
Skills
- Microsoft Word
- Microsoft Office
- Exceptional Customer Service
- Time Management
- Sales knowledge
Certification
- Marine Corps Finance School
- Marine Corps Advanced Finance Course
- National / Arkansas Crime Information Center Level 2
References
Available upon Request.
References
References available upon request.
Timeline
Assistant General Manager
Restore Hyper Wellness
08.2023 - 12.2024
Collision Estimator / Service Advisor
CARSTAR A&J Collision
11.2020 - 03.2023
Highway Police Communications Operator
ArDOT
08.2019 - 11.2020
Active Duty Finance Specialist
United States Marine Corps
03.2013 - 03.2016
Finance Accounting Specialist -
UNIVERSITY OF CENTRAL ARKANSAS
Finance Accounting -
DE ANZA
High School Diploma -
HARMONY GROVE HIGH SCHOOL