Joseph Stafford
Chattanooga,TN
Summary
Dynamic Shift Lead at Scenic Suds Car Wash Express, skilled in employee training and conflict resolution. Successfully enhanced team performance through effective mentorship and oversight of operations. Committed to maintaining high safety standards while ensuring exceptional customer service, resulting in improved guest satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Shift Lead
Scenic Suds Car Wash Express, Locations in Chattanoo TN & Fort
06.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma - Business Management
Marion County High School
Jasper, TN05.2024
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Sales proficiency
- Performance improvement
- Staff motivation
- Staff supervision
- Operations monitoring
- Staff development
- Operations management
Timeline
Shift Lead
Scenic Suds Car Wash Express, Locations in Chattanoo TN & Fort
06.2024 - Current
High School Diploma - Business Management
Marion County High School
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