Joseph Switalski
Pittsburgh,PA
Summary
Knowledgeable general manager with over 25 years of experience in the residential and light commerical HVAC business seeking new consulting opportunities.
Overview
18
18
years of professional experience
Work History
General Manager
Dipaola Quality Climate Control, LLC
New Eagle, PA
01.2016 - Current
- Managed group of 20-25 employees in 4M+ residential HVAC and Plumbing Company
- Ability to read, understand, and manage to a P&L report.
- Acted as a comfort advisor, sales manager, and marketing manager for the majority of my tenure.
- Extensive knowledge of residential sales and service processes, including the utilization of CRM software and consumer financing programs.
- Successfully converted the company from paper invoicing to CRM software in 2019.
- Successfully developed and launched a multi-tiered maintenance agreement program in 2021.
- Developed service and sales strategies to improve retention and revenue.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
Territory Manager
Virginia Air Distributors, Inc.
Richmond, VA
04.2012 - 01.2016
- Responsible for residential and light commercial HVAC distribution sales for the southwestern PA territory
- Generated sales proposals and conducted follow ups.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Worked closely with inside sales and office staff to ensure a quality customer experience.
- Conducted cold calls to offer services to potential customers.
- Negotiated pricing, terms, and implementation dates.
- Worked closely with existing accounts to grow market share.
- Devised territory sales plans to exceed revenue and market penetration goals
- Stayed current on competitor sales, prices and products.
- Resolved customer complaints regarding sales and service.
Inside Sales Representative
Virginia Air Distributors, Inc.
Richmond, VA
08.2006 - 04.2012
- Worked at the Pittsburgh branch in an office setting
- Assisted walk in customers at parts counter for parts and equipment needs.
- Conducted commercial job take-offs and created quotes for customers.
- Converted awarded quotes to orders and saw them through to delivery.
- Leveraged computer system to input customer orders and pricing information.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Coordinated deliveries with customers.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Expedited customer orders for quick delivery and to promote satisfaction.
Education
Bachelor of Arts - History
Westminster College
New Wilmington, PA09-2005
Skills
- P&L Management
- Operations Oversight
- Business Development
- Residential HVAC Sales Processes
- Residential HVAC Service Processes
- Schedule Management
- HVAC industry knowledge
- Product management and pricing
- Customer Service
- Revenue Generation
References
References available upon request.
Timeline
General Manager
Dipaola Quality Climate Control, LLC
01.2016 - Current
Territory Manager
Virginia Air Distributors, Inc.
04.2012 - 01.2016
Inside Sales Representative
Virginia Air Distributors, Inc.
08.2006 - 04.2012
Bachelor of Arts - History
Westminster College
Similar Profiles
Mya MacklinMya Macklin
General Manager at Quality Control Sports, LLCGeneral Manager at Quality Control Sports, LLC
Emily PariagEmily Pariag
Business Development Manager at Enertech Climate ControlBusiness Development Manager at Enertech Climate Control
Ira G. Sandles JrIra G. Sandles Jr
HSE Lead at M Squared Climate ControlHSE Lead at M Squared Climate Control