Joseph Testa
Lynn,MA
Summary
Dynamic Store Manager with a proven track record at Lids, excelling in personnel development and operational budgeting. Enhanced customer satisfaction through effective coaching and team collaboration, achieving significant improvements in sales performance. Skilled in promotional planning and inventory control, fostering a high-energy environment that drives success.
Overview
4
4
years of professional experience
Work History
Store Manager
Lids
05.2023 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Contiually increase store metrics monthly and steadily over LY by 20% in sales!
Store Manager
Famous Footwear
05.2021 - 04.2023
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Arts - Business Management
Salem State University
Salem, MA05-2020
Skills
- Personnel development
- Store operations oversight
- Operational budgeting
- Promotional planning
Timeline
Store Manager
Lids
05.2023 - Current
Store Manager
Famous Footwear
05.2021 - 04.2023
Bachelor of Arts - Business Management
Salem State University
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