Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Thomas

San Diego,CA

Summary

Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.

Resourceful and known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.

Overview

10
10
years of professional experience

Work History

Shift Manager

Walgreens Boots Alliance
San Diego, California
08.2023 - 02.2025
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Prepared operations data to produce comprehensive reports to management.
  • Set up and adjusted machines and equipment to produce pre-determined results.

Driver

Footprint media Solutions
Houston, Texas
11.2020 - 12.2022
  • Kept accurate records of deliveries and customer signatures.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Documented daily mileage, gas, and other data.
  • Drove state to state with a team of walkers that went door to door with fliers specified to their address for multiple telecommunication companies

Customer Service Manager

American Customer Care
San Diego, California
06.2015 - 09.2020
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Gardena High School
Gardena, CA
06-2006

Skills

  • Employee training
  • Operations management
  • Data analysis
  • Cash handling
  • Customer service
  • Route planning
  • Communication skills
  • Problem solving
  • Attention to detail
  • Inventory assessment
  • Teamwork and collaboration

References

References available upon request.

Timeline

Shift Manager

Walgreens Boots Alliance
08.2023 - 02.2025

Driver

Footprint media Solutions
11.2020 - 12.2022

Customer Service Manager

American Customer Care
06.2015 - 09.2020

High School Diploma -

Gardena High School
Joseph Thomas