Joseph Tilson
Kirkland,WA
Summary
Highly organized operations professional with experience coordinating programs, leading teams, supporting sales initiatives, and managing customer relationships. Background includes operations management, event coordination, staff training, marketing outreach, and client management in fast-paced service environments. Known for strong communication, problem-solving, and organizational skills, with a proven ability to improve processes and deliver exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Member Experience Associate
Sasquatch Strength
Sammamish, WA
03.2025 - Current
- Manage front-desk operations and member experience for a fitness and nutrition coaching company, supporting client retention, sales, and daily business operations.
- Lead the end-to-end member experience, from onboarding through long-term retention, ensuring a seamless client journey.
- Maintain a database of over 200 active member accounts, ensuring accurate records, and timely updates.
- Conduct proactive member outreach and attendance follow-ups to support accountability and retention.
- Plan and coordinate monthly community events to strengthen member engagement and relationships.
- Lead onboarding sessions for new members and challengers, setting up accounts, the Sasquatch app, nutrition tracking, and training expectations.
- Support the sales process by conducting consultations, facility tours, InBody assessments, and membership recommendations.
- Facilitate communication across phone, email, messaging platforms, scheduling systems, and the Sasquatch app.
- Manage client account changes, including membership holds due to injury, illness, travel, or other circumstances.
Matchday Operations Ambassador
Seattle Seawolves
Tukwila, On-Site
02.2025 - 06.2025
- Facilitated game day operations for Seattle Seawolves pro rugby matches.
- Supported stadium setup and breakdown to prepare areas for players, team staff, and fans.
- Engaged in marketing events and community initiatives hosted by Seawolves organization.
Intramural Program Assistant/Lead Supervisor
VCU RecWell
Richmond, VA
06.2024 - 12.2024
- Promoted to lead supervisor and program assistant, overseeing operations, staff performance, and execution of campus recreational programs alongside the Program Coordinator.
- Developed and facilitated training sessions for officials to enhance professionalism and readiness.
- Organized tabling events on campus, and produced marketing materials to boost student awareness and engagement in programs.
- Led seasonal meetings to assess program performance, gather feedback, and implement operational improvements.
- Managed league standings, schedules, scores, tournament brackets, and team communications through IMLeagues to ensure accurate and efficient program operations.
- Created and revised sport-specific rulebooks to enhance clarity and consistency of policies.
- Managed program email communications by responding to participant inquiries.
Student Ambassador Intern
Podium Education
Richmond, Hybrid
04.2024 - 09.2024
- Selected for Podium Education's Student Ambassador Internship after demonstrating outstanding performance in the Global Career Accelerator program.
- Promoted a career development program by Podium Education to enhance student engagement and participation.
- Developed and executed engagement strategies by hosting events, workshops, and informational sessions to increase brand awareness and student engagement.
- Guided prospective students through the enrollment process by explaining program benefits, assisting with applications, and answering questions.
- Collaborated weekly with student ambassadors from universities nationwide to develop ideas and execute campus engagement initiatives.
Intramural Supervisor
VCU RecWell
Richmond, VA
08.2023 - 06.2024
- Supervised intramural leagues, tournaments, and special events, ensuring safe and efficient program operations.
- Evaluated official performance through formal reviews, providing feedback, and mentorship to improve officiating quality.
- Enforced sportsmanship standards and maintained incident reports involving injuries, protests, ejections, forfeits, and policy violations.
- Responded to emergencies and conflicts by implementing risk management procedures, providing first-response assistance, and de-escalating situations.
- Managed sports equipment setup and inventory to ensure event readiness.
- Coordinated radio communication with facility staff to support incident response and event operations.
- Supported participant registration, account setup, event check-ins, and game score management.
Education
Bachelor of Science - Marketing, Concentration: Product And Brand Management
Virginia Commonwealth University
Richmond, VA12-2024
Associates Of Arts & Sciences - AAS -
Bellevue College
Bellevue, WA06-2021
Skills
- Customer support
- Customer relationship management
- Client retention
- Communication skills
- Database management
- Sales/Consultation
- Event coordination
- Community engagement
- CRM software expertise
- Member onboarding
- Event planning
- Public speaking
Timeline
Member Experience Associate
Sasquatch Strength
03.2025 - Current
Matchday Operations Ambassador
Seattle Seawolves
02.2025 - 06.2025
Intramural Program Assistant/Lead Supervisor
VCU RecWell
06.2024 - 12.2024
Student Ambassador Intern
Podium Education
04.2024 - 09.2024
Intramural Supervisor
VCU RecWell
08.2023 - 06.2024
Bachelor of Science - Marketing, Concentration: Product And Brand Management
Virginia Commonwealth University
Associates Of Arts & Sciences - AAS -
Bellevue College