Joseph Toohey
West Des Moines
Summary
Experienced professional that specializes in customer relationships and personal service. Very comfortable with new client prospecting along with long term client retention.
Overview
34
34
years of professional experience
Work History
Agriculture Loan Officer
Security Bank
10.1990 - 06.1991
- Assisted clients in cash flow and financials
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Automotive Sales Consultant
Anchorage Nissan Jeep Eagle
06.1991 - 10.1993
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
Sales Manager
Forest Lake Ford
10.1993 - 02.1996
- Responsible for team of sales associates and their performance
- Trained daily along with constant customer interaction to insure a positive outcome for dealership and customer.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Used Vehicle Manager/Finance Manager
Courtesy Ford
03.1996 - 01.1998
- Instrumental in inventory management, sales training and finance of vehicle purchases
- Managed trade-in process efficiently while ensuring fair valuations were provided to customers in exchange for their vehicles.
- Contributed to overall dealership success by working closely with other department heads, sharing best practices and collaborating on cross-departmental initiatives.
- Developed a comprehensive training program to improve the skills of sales staff in handling pre-owned car transactions.
- Established strong relationships with auction houses, facilitating better procurement opportunities for used vehicles.
Owner And Operator
ICD INC
02.1998 - 11.2017
- Operated wholesale buying services along with sales consulting, sales management training, and inventory management
- Speciaize in assisting ownership identify problem areas and road maps to fixing issues
- Managed floor plan lines for wholesale purchasing and auction sales.
Sales and Leasing Specialist
Karl Chevrolet
12.2017 - Current
- Provided excellent customer service, addressing concerns promptly and ensuring customer satisfaction throughout the leasing process.
- Developed strong client relationships for increased customer loyalty and long-term business partnerships.
- Assisted in training of new staff
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Education
Bachelor of Science - Agricultural Education
Iowa State University
Skills
- Accomplished in relationship selling
- Approachable
- Team building expert
- Goal-oriented
- Detail-oriented
- Analytical problem solver
- Team leadership
- Adept at closing sales
Timeline
Sales and Leasing Specialist
Karl Chevrolet
12.2017 - Current
Owner And Operator
ICD INC
02.1998 - 11.2017
Used Vehicle Manager/Finance Manager
Courtesy Ford
03.1996 - 01.1998
Sales Manager
Forest Lake Ford
10.1993 - 02.1996
Automotive Sales Consultant
Anchorage Nissan Jeep Eagle
06.1991 - 10.1993
Agriculture Loan Officer
Security Bank
10.1990 - 06.1991
Bachelor of Science - Agricultural Education
Iowa State University
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