JOSEPH TRIVINO
Miami,FL
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Also skilled as a Medical Claims Processor with strong attention to detail and juggles multiple tasks. Bilingual go-getter committed to handling claims expeditiously.
Overview
5
5
years of professional experience
Work History
Physician Practice Associate 2
Baptist Health Medical Group
08.2023 - Current
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Claims Analyst
Geo-Blue
01.2023 - 07.2023
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Reviewed provider coding information to report services and verify correctness.
- Communicated effectively with staff members of operations, finance and clinical departments.
Customer Service Representative
Gamestop Corp.
01.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Creative Specialist
Arteza
04.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
Warehouse Inventory Manager
Aluminum Express Inc
01.2019 - 02.2020
- Redirected shipments in route in response to customer requests.
- Achieved a 75% on-time shipment rate.
- Directed 4 warehouse shipping associates.
- Trained staff on material handling processes to reduce shipping times.
- Forecasted manpower requirements based on daily workload and company targets.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Reported all equipment failures and malfunctions to supervisor.
Education
Associate of Science - Cloud Engineering
Keiser Career College - Pembroke Pines
Pembroke Pines, FL07.2026
High School Diploma -
Monsignor Edward Pace High School
Miami Gardens, FL05.2015
Skills
- Customer Service
- Computer skills
- Data management
- Customer Relations
- Supply Management
- Claims Review
- Document Workflow
- HIPAA Compliance
Timeline
Physician Practice Associate 2
Baptist Health Medical Group
08.2023 - Current
Claims Analyst
Geo-Blue
01.2023 - 07.2023
Customer Service Representative
Gamestop Corp.
01.2022 - 12.2022
Creative Specialist
Arteza
04.2021 - 12.2021
Warehouse Inventory Manager
Aluminum Express Inc
01.2019 - 02.2020
Associate of Science - Cloud Engineering
Keiser Career College - Pembroke Pines
High School Diploma -
Monsignor Edward Pace High School