Joseph Tucker
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Lowes
01.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer calls to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Replenished inventory and notified management of inventory imbalances.
- Restocked high ticket and high volume items each morning in preparation for the day.
- performed daily safety check of department and addressed any issues with top stock safety or safety issues on the floor.
- Loaded items of over 75 lbs. into customers vehicles.
- Operated Narrow Aisle Reach, Forklift, and order pickers within company guidelines on a daily basis.
Server
Wood Ranch BBQ
03.2020 - 06.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cook
Pizza Hut
08.2019 - 03.2020
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared and served various food items in fast-paced 4 Minute to oven environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Shift Leader
Creamistry
01.2018 - 08.2019
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Opened and closed store with Key carrier responsibilities.
- Set up cash drawers for the day and did banks drops if necessary.
- Reviewed and ordered inventory to keep stock fresh and full.
- Resolved customer complaints and issues in an orderly and timely fashion.
Tech Department
TMI Products
03.2017 - 08.2018
- Created instruction manuals from scratch in Adobe acrobat.
- Answering customer questions on the installation of more than 100 items.
- Addressing customer concerns of product fitment by cross referencing our molds to productions pieces and cars for fitment.
- Checking customer upholstery cut patterns with our digital and physical cut patterns.
- Establish B2B ties and sponsorships.
- Set up and organize show booths to Management standards for trade shows with over 150,000 attendees.
Unloader
Lowes Home Improvement
08.2017 - 01.2018
- Handled packages with care while transporting from truck to loading dock.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Unloaded packages with care and placed in proper staging area.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Adhered to company safety protocols and complied with OSHA standards.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Team Leader
FiTech Fuel Injection
03.2015 - 01.2017
- Trained employees on equipment operation and safety protocols.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Courtesy Clerk
Staters Bros
10.2013 - 02.2015
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted in maintaining a clean store by keeping up to date sweep and bathroom cleaning logs.
Education
Bachelor of Arts - English
University of California, Riverside
Riverside, CA06.2021
Associate of Arts - Communications
Norco College
Norco, CA01.2020
Skills
- Inbound and Outbound Calling
- Exceptional Communicator
- Customer Service
- Stocking and Replenishing
- Suggestive Selling
- Merchandise Display
- Critical Thinking
- Technical Manuals
- Research Abilities
- Tech Support
Timeline
Customer Service Associate
Lowes
01.2023 - Current
Server
Wood Ranch BBQ
03.2020 - 06.2022
Cook
Pizza Hut
08.2019 - 03.2020
Shift Leader
Creamistry
01.2018 - 08.2019
Unloader
Lowes Home Improvement
08.2017 - 01.2018
Tech Department
TMI Products
03.2017 - 08.2018
Warehouse Team Leader
FiTech Fuel Injection
03.2015 - 01.2017
Courtesy Clerk
Staters Bros
10.2013 - 02.2015
Bachelor of Arts - English
University of California, Riverside
Associate of Arts - Communications
Norco College