JOSEPH VALDEZ
Garden Grove,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens
Anaheim
08.2017 - 11.2022
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Kept employees operating productively and working on task to meet business and customer needs
- Helped store management meet standards of service and quality in daily operations
- Tracked receipts, employee hours and inventory movements
- Created work schedules for the store and helped get ready for payroll.
Senior Beauty Advisor
Walgreens
Garden Grove
02.2016 - 08.2017
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously
- Arranged merchandise to present visually appealing displays and attract clientele
- Maintained counter and display areas for cleanliness and organization.
Customer Service Associate
Walgreens
Garden Grove
01.2015 - 02.2016
- Helped large volume of customers everyday with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Kept customer spaces clean, neat and organized for maximum appeal
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
High School Diploma -
Bolsa Grande High School
06.2015
Skills
- Employee Coaching And Motivation
- POS Transactions
- Customer Loyalty
- Dropping Safe Cash
- POS Inventory System Operation
- Loss Prevention Strategies
- Issue And Complaint Resolution
- Customer Data Confidentiality
- Shipment Processing
Timeline
Shift Lead
Walgreens
08.2017 - 11.2022
Senior Beauty Advisor
Walgreens
02.2016 - 08.2017
Customer Service Associate
Walgreens
01.2015 - 02.2016
High School Diploma -
Bolsa Grande High School