Professional with extensive experience at Servpro Industries Inc., excelling in team management and project oversight. Proven ability to enhance client satisfaction through effective communication and quality assurance. Skilled in optimizing project workflows and maintaining equipment, ensuring successful restoration and cleaning outcomes. Committed to delivering exceptional service and results.
I was promoted from Technician to Crew Chief in less than a year due to my strong work ethic, leadership potential, and commitment to delivering high-quality service. I consistently demonstrated a deep understanding of restoration processes, took initiative on projects, and exhibited a natural ability to manage and motivate my team. By consistently exceeding performance expectations, effectively handling customer relationships, and displaying a proactive approach to problem-solving, I earned the trust of management. My willingness to go above and beyond, combined with a focus on safety and training, allowed me to quickly take on additional responsibilities and successfully step into a leadership role.