Joseph W. Butts
Billerica,MA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles to drive maximum performance and optimal team collaboration. Proactive, reliable and hardworking individual focused on continuous operational improvement. Versatile, enthusiastic, professional with a strong sales/ customer relations background and a track record of meeting sales targets and contributing to team success. Highly adept at training, managing, coaching and mentoring operations, sales and customer service associates with a talent for motivating staff at all levels of organization and a passion for interacting with public.
Overview
14
14
years of professional experience
Work History
Operations Manager
4front Ventures
05.2022 - Current
- Responsible for owning all functions of the manufacturing team including the Auto-Pack, Pre-roll, Flower and Distribution departments while also providing support to the Kitchen as well as the Fill departments and collaborating closely with Cultivation, Accounting/ Finance, Compliance, Sales & Marketing departments
- Oversee the hiring, training, coaching and development of 65-person high volume Production team, demonstrating strong leadership skills and instilling a “One team, one dream” mentality as the cornerstone of team culture
- Delegate, manage and empower the team to achieve an optimal performance
- Manage, coach and mentor a team of managers, supervisors and associates, all the while developing positive partnerships within multiple site departments
- Report to Director of Production and V.P of Operations
- Implement and manage all Company policies and procedures, ensuring the site complies with all local and state laws while assisting with regulatory inspections
- Ensure proper product labeling, tagging, logging and traceability both physically and in the state’s STS software
- Facilitate regular department audits while actively seeking ways to improve systems, yields and quality
- Partner with Procurement / Supply chain to order and maintain production supplies and equipment
Assistant Manager
Urbn Leaf
01.2020 - 04.2022
- Trained employees using Urbn Learning Center to provide best in class service and establish rapport for long term relationships with our guests
- Proficient in FOH and BOH operations; well versed in state cannabis guidelines and compliance
- Responsible for pulling nightly sales reports, weekly recaps and providing insight into the business
- Supervised a team of 20 employees during a national pandemic in a compliant fashion
Consultant
Heal Inc.
01.2018 - 03.2019
- Outlined problem areas for compliance and productivity
- Analyzed business process to develop creative solutions
- Recommended process improvements to increase efficiency
- Recommended organizational best practices
Assistant Manager
Patriot Care
09.2016 - 12.2017
- Provided ongoing support to uphold compliance with Cannabis Control Commission regulations
- Verified and consulted with patients while promoting patient wellness
- Performed all FOH opening and closing duties, such as running daily sales reports
- Proficient in multiple POS programs
Account Executive
Diamond Wireless
01.2014 - 01.2016
- Sold 50 complex marketed products to variety of customers
- Responsible for high end commercial accounts
- Consistently exceeded monthly quota and received multiple “Top Seller” awards in 2014
- Proficient in lead generation and business development through data extraction and analytics
Store Manager
Gourmet Green Room
10.2010 - 08.2012
- Responsible for overseeing BOH operations and managing all FOH operations
- Mentored new hires and participated in training activities
- Worked with contracts and account services to maintain positive customer feedback
- Consulted with owner in marketing campaigns, staff allocation, and promotions
Education
writing skills of sketch comedy, standup and performing arts
Upright Citizens Brigade
Hollywood, CA09.2011
High School Diploma -
Stoneham High School
Stoneham06-2008
Skills
- MS Office
- Excel
- Word
- Outlook
- METRC proficiency
- Operations Management
- Schedule Management
- Quality Assurance Controls
- Sales background
- Customer Service
- Team Leadership
- Staff Training
- Staff Management
- Inventory Management
Timeline
Operations Manager
4front Ventures
05.2022 - Current
Assistant Manager
Urbn Leaf
01.2020 - 04.2022
Consultant
Heal Inc.
01.2018 - 03.2019
Assistant Manager
Patriot Care
09.2016 - 12.2017
Account Executive
Diamond Wireless
01.2014 - 01.2016
Store Manager
Gourmet Green Room
10.2010 - 08.2012
writing skills of sketch comedy, standup and performing arts
Upright Citizens Brigade
High School Diploma -
Stoneham High School