Joseph Zimmer

Temporary employment. Sold concessions at the PGA Tours AMEX golf event at the PGA West Stadium Golf Course and sold concessions at the ATP Tennis event at Indian Wells Tennis Garden. The concessions work at the PGA event was with tennis's US Open winner Coco Gauf.

• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Addressed customer needs and made product recommendations to increase sales.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Used POS system to enter orders, process payments and issue receipts.
• Upsold additional products and services to increase revenue.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.

As a cashier I would count my cash register when logging into Goodwill's point of sale system. I would scan the items being purchased, and ask the customer if they wanted to round up to the nearest dollar with the proceeds going to veterans.

I also worked as a Sales Associate at Goodwill. Assisting customers who had questions, hanging up clothing, and adding price tags to items that was recently donated.

I lost my employment at Goodwill because of working another job. I was a driver for guests of casino and hotel properties.

I made an error in my driving in the early am hours the night before my scheduled shift at Goodwill. My car was impounded. I was sober, but the state trooper who impounded my vehicle did so because of my North Dakota license plates, North Dakota drivers license, and because of me saying that my father was my insurance agent. Working two jobs cost me my job at Goodwill.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Operated cash register to record transactions accurately and efficiently.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Worked with floor team and managers to meet wide range of customer needs.
• Stocked, tagged and displayed merchandise as required.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Used POS system to enter orders, process payments and issue receipts.
• Worked flexible schedule and extra shifts to meet business needs.

Accepted payment for green fees and golf cart rentals. I would also process payment for golf merchandise. I was asked to train assistant golf professionals. I was expected to play in local golf events at or near the professional level of golf.

• Learned duties for various positions and provided backup at key times.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Assisted customers with returns, refunds and resolving transaction issues.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Upsold additional products and services to increase revenue.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Increased sales of promotional items by informing customers about current offers.
• Welcomed customers and helped determine their needs.