Josephine Allia
Cassville,NJ
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Caring and empathetic Direct care with 10 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Devoted Direct care, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.
Overview
12
12
years of professional experience
Work History
Caregiver, Special Needs
Open Door NJ Inc
Tom's River, NJ
11.2012 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patient's health status case manager.
- Arranged transportation and accompany patients to doctors' offices and errands
- Evaluated client progress toward established annual and quarterly goals
- Supported clients with mental support and physical activities to accomplish their quality of life and sustain their need
Customer Service Associate
Joyce Leslie
Toms River, NJ
01.2011 - 08.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs
- Answered customer telephone calls promptly to avoid on-hold wait times
Client Advisor
HOPE Center
Tom's River, NJ
06.2010 - 05.2011
- Answered phones and assessed all client needs
- Used computer heavily to input and retrieve data
- Performed administrative duties in computer heavily to input and retrieve data
- Performed administrative duties in non-profit organization that assisted community with housing, rent, food, clothes, and other various necessities
Education
High School Diploma -
Lakewood High School
Lakewood, NJ06.2001
Skills
- Group Discipline
- Ability to Lift Clients
- Safety Monitoring and Management
- Convalescence Support
- Organization and Attention to Detail
- Special Needs Care
- Housekeeping Duties
- Food Preparation and Service
- Attentive to People
- Caring Companionship
- General Housekeeping
- First Aid Certification
- Personal Care Assistance
Timeline
Caregiver, Special Needs
Open Door NJ Inc
11.2012 - Current
Customer Service Associate
Joyce Leslie
01.2011 - 08.2012
Client Advisor
HOPE Center
06.2010 - 05.2011
High School Diploma -
Lakewood High School
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