Josephine Bennett
Madison,IN
Summary
My name is Josephine Bennett, I was born and raised in Madison. I graduated from Shawe Memorial High School in 2018 with a Core 40 diploma. I am a single mom of two beautiful children.
Overview
1
1
Language
7
7
years of professional experience
Work History
Receptionist/Customer Service
Gardner Insurance Agency
Madison, IN
02.2025 - 04.2026
- Greeted clients and visitors warmly upon arrival at the insurance agency.
- Scheduled appointments for clients with insurance agents and specialists.
- Coordinated office supplies inventory, ensuring adequate stock levels at all times.
- Provided administrative support to agents, enhancing workflow efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled client inquiries, delivering accurate information and resolving issues promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Medical Records Technician
Norton King’s Daughters’ Health
Madison, IN
10.2023 - 01.2025
- Managed patient health records and ensured compliance with regulations.
- Coordinated the release of medical information to authorized personnel.
- Assisted with setting up patient portals and if anyone had issues/ questions.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
Opthalmic Technician
Eye care group
Madison, IN
12.2018 - 10.2023
- Perform administration duties such as answering phone calls, scheduling appointments and managing prescription refills, etc.
- Collect money in person and over the phone, record payments.
- Assist optometrist with examinations and maintain patient charts.
- Data entry of examination results entered into Revolution EHR.
- Perform various testing requested by the optometrist.
- Plan and coordinate the workforce schedules to best use employees' talents
Education
High School Diploma -
Shawe Memorial High School
Madison, IN05.2018
Skills
- Assisted in delivering exceptional guest services through effective communication skills,Supported efficient scheduling to enhance time management for team activities,Facilitated phone etiquette training to improve customer service interactions,Aided in organizing events to streamline organizational skills,Handled money transactions with accuracy to ensure guest satisfaction
Languages
English
Timeline
Receptionist/Customer Service
Gardner Insurance Agency
02.2025 - 04.2026
Medical Records Technician
Norton King’s Daughters’ Health
10.2023 - 01.2025
Opthalmic Technician
Eye care group
12.2018 - 10.2023
High School Diploma -
Shawe Memorial High School