Josephine Dragus
Valparaiso,IN
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
1st Source Bank
Valparaiso, IN
04.2022 - Current
- Promoted to CSR I in June 2023 and CSR II in December 2023
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Performed administrative tasks such as filing documents and responding to emails.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing transactions.
Advisor
Best Buy
Valparaiso, IN
10.2020 - 04.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Responded to in-person and telephone requests for information about company offerings
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Crew Member
Burger King
Valparaiso
08.2019 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Prepared products following restaurant, health, and safety standards and procedures.
Education
High School Diploma -
Boone Grove High School
Technical Certificate: Entrepreneurship And Entertainment Marketing -
Porter County Career And Technical Center
Skills
- Account Management
- Service Recommendations
- Client Relations
- Customer Support
- Cash Handling
- Cash Drawer Balancing
- Strong Sense of Banking Ethics
- Regulatory Compliance
Certification
- Indiana Notary
Volunteering
- Volunteers at Lakeshore Paws
- Has volunteered with Habitat for Humanity in the past
Timeline
Client Service Representative
1st Source Bank
04.2022 - Current
Advisor
Best Buy
10.2020 - 04.2022
Crew Member
Burger King
08.2019 - 10.2020
High School Diploma -
Boone Grove High School
Technical Certificate: Entrepreneurship And Entertainment Marketing -
Porter County Career And Technical Center
- Indiana Notary
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