Josephine Dragus
Valparaiso,IN
Summary
Motivated worker with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Radiology Secretary
Northwest Health Porter
Valparaiso, IN
03.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Registrar
Northwest Health Porter
Valparaiso, IN
09.2024 - 03.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Client Service Representative
1st Source Bank
Valparaiso, IN
04.2022 - 07.2024
- Promoted to CSR I in June 2023 and CSR II in December 2023
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Performed administrative tasks such as filing documents and responding to emails.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Provided exceptional customer service while accurately processing transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Advisor
Best Buy
Valparaiso, IN
10.2020 - 04.2022
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Responded to in-person and telephone requests for information about company offerings
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
Education
High School Diploma -
Boone Grove High School
Technical Certificate: Entrepreneurship And Entertainment Marketing -
Porter County Career And Technical Center
Skills
- Account Management
- Service Recommendations
- Client Relations
- Customer Support
- Cash Handling
- Cash Drawer Balancing
- Strong Sense of Banking Ethics
- Regulatory Compliance
Certification
- Indiana Notary
Timeline
Radiology Secretary
Northwest Health Porter
03.2025 - Current
Registrar
Northwest Health Porter
09.2024 - 03.2025
Client Service Representative
1st Source Bank
04.2022 - 07.2024
Advisor
Best Buy
10.2020 - 04.2022
High School Diploma -
Boone Grove High School
Technical Certificate: Entrepreneurship And Entertainment Marketing -
Porter County Career And Technical Center