Josephine Lewis
Belleville,Illinois
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Magnolia Soap And Bath. Skilled in customer communication and proficient in Word and Excel, I have successfully implemented strategies that improved operational efficiency and profitability by 90%. My approach fosters high-performing teams and exceptional service standards.
Overview
32
32
years of professional experience
Work History
Manager of Operations
Magnolia Soap And Bath
O'Fallon, IL
03.2024 - 09.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw and performed product making of 90% of store.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Uber Eats Delivery Driver
Contractor With Uber Eats
Belleville, IL
10.2023 - 03.2024
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Maintained a high rating as a delivery driver by consistently providing friendly and professional service.
- Ensured timely deliveries by carefully planning routes to avoid traffic congestion and construction zones.
- Reduced delivery times with efficient route planning, resulting in more completed orders per shift.
- Delivered food orders safely while adhering to company guidelines and safety procedures for both drivers and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Director
Contractor With Pampered Chef
Belleville, IL
11.2011 - 09.2019
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained and guided team members to maintain high productivity and performance metrics.
Contractor With Premier Designs
Premier Designs
O'Fallon, IL
01.2000 - 05.2004
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Enhanced team productivity by providing ongoing training and support to junior staff members.
- Mentored junior staff members in industry best practices, fostering a culture of continuous learning within the team.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Secretary to Senior Pastor
Penang Christian Centre
Penang, Malaysia
01.1995 - 01.1998
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Passenger Service Agent
Singapore Airport Terminal Services
Changi Airport, Singapore
02.1993 - 03.1995
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Education
High School Diploma -
St. George's Girls School
Penang, Malaysia12.1991
Skills
- Customer Communication
- Quick Learner
- Excellent Communication
- Customer Service
- Proficient in Word and Excel
Languages
English
Full Professional
Malay
Full Professional
Chinese (Cantonese)
Elementary
Chinese (Mandarin)
Elementary
Timeline
Manager of Operations
Magnolia Soap And Bath
03.2024 - 09.2024
Uber Eats Delivery Driver
Contractor With Uber Eats
10.2023 - 03.2024
Director
Contractor With Pampered Chef
11.2011 - 09.2019
Contractor With Premier Designs
Premier Designs
01.2000 - 05.2004
Secretary to Senior Pastor
Penang Christian Centre
01.1995 - 01.1998
Passenger Service Agent
Singapore Airport Terminal Services
02.1993 - 03.1995
High School Diploma -
St. George's Girls School